Manager, Student Accounts

The Office of the Registrar requires a Manager of Students Accounts. This role is responsible for overseeing and managing activities related to the administration, assessment, registration, recording, and control of student tuition, housing revenue, and associated fees. These responsibilities align with public sector accounting standards, established guidelines, institutional policies, and sound business practices. The role ensures that the Student Account Services team delivers efficient, accurate, and timely support to students while upholding a commitment to exceptional customer service. The Manager collaborates with other campus departments to provide information and support, aiding in the development of effective business processes and informed decision-making. Additionally, the incumbent conducts research, analysis, and reporting to support senior management and working with the Registrar and the Director of Finance in monitoring student financial activities.

Note: this is not a remote or hybrid work opportunity, you will be required to work on campus and relocate to Fort McMurray, AB.

About Us

Keyano College is a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

Duties & Responsibilities

Key Responsibilities
• Provide leadership for strategic direction of the Student Account unit.
• Monitor the annual reporting cycle, including government compliance reporting and ensure a high level of collaboration with Information Technology and various College stakeholders to meet required timelines.
• Ensure accurate and complete billing of tuition and fees, including setting up fee tables, managing refunds, and processing financial transactions.
• Develop and maintain payment channels for tuition and fees, overseeing refund and reconciliation processes.
• Monitor and manage student account systems (e.g., Banner, Western Union) for billing, payment plans, and account adjustments.
• Collaborate with stakeholders to ensure tuition and fees are assessed accurately in alignment with policies.
• Review and resolve discrepancies in financial data, ensuring reconciliation with institutional financial systems.
• Collaborate with key departments (e.g., Registrar’s Office, Institutional Research, Finance, Schools) to ensure accurate billing for tuition and fees charges.
• Coordinate communication efforts, such as tuition notifications, student statements, and registration updates via multiple channels (e.g., email, portals, website).
• Maintain and update student accounts and advising-related information systems, ensuring optimal functionality and compliance.

Qualifications

• Associate or bachelor’s degree in accounting, Finance, or related field
• Chartered Professional Accountant (CPA) designation from CPA Canada
• 3-5 years of experience in student accounts, accounts receivable, or financial operations in a higher education setting.
• Advanced knowledge of Microsoft Excel, analytical software, or ERP Systems
• Sound numeric skills are fundamental, including an understanding of inferential statistics and their application to Office of the Registrar
• Excellent analytical and problem-solving skills
• Excellent time management skills in planning, executing, and delivering results effectively
• Advanced knowledge of legislation related to privacy and confidentiality of data, including FOIP
• Experience working in post-secondary institutions
• Demonstrated leadership skills and team management
• Proven experience managing financial transactions, billing, and payment processes.

Preferred Experience:
• Experience with student information and Finance Systems (e.g., Banner, PeopleSoft).
• Familiarity with financial aid processing and tuition management systems.

Compensation and Benefits

What makes Keyano your employer of choice:
• We offer an attractive competitive compensation package.
• Employer paid comprehensive health and dental benefits, including a health spending account.
• Generous defined benefit pension plan though LAPP (#7 in top 100 pension funds in Canada) that starts on day 1 of your employment.
• This position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per month (This allowance is reviewed annually and is subject to budget approval).
• Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years
• Life insurance is 2.5 times your annual salary
• Paid sick days

We also offer various perks and discounts to our employees:
• Employee Service and Academic Achievement recognition
• Greatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well-known gym and recreational facility).
• Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learning.
• Employee Discounts for the Keyano Theatre and the Keynotes Bookstore.
• Various other perks and discounts for insurance, hotels, car rentals, stores etc.

Additional Information

At Keyano College, we are committed to fostering an equitable, caring and resilient environment where everyone feels valued and connected to the common goal and the college community. We welcome applications from all qualified individuals and encourage candidates who will contribute to the diversity of the College to apply.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.

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