Utility Billing Supervisor

2 weeks ago

Victoria, British Columbia, Canada CRD Full time
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Utility Billing Supervisor - Revenue Water Accounts Billing

Business Unit: Finance & Technology

Pay Grade: CAN/05/02/J17

Rate of Pay: $45.76 - $51.85 per hour

Hours of Work: 70 hours bi-weekly

Posting Date: March 14, 2025

Closing Date: March 28, 2025

This position is responsible for the oversight of the Revenue Water Accounts Billing work unit. The incumbent is responsible for the oversight of revenue operations for all CRD water and sewer utility service areas, including the administration functions relating to meter reading, utility account billings, land development account administration, and collections for CRD utility systems. This position is responsible for the financial and operational management of activities, development of policies and procedures, development of utility account billing and bylaw amendments, maintaining accurate and comprehensive reports and information for analysis, and for ensuring a high degree of customer service.

Key Duties & Responsibilities

- Oversees the utility billing function and work unit for the CRD ensuring all aspects of the production and distribution of utility account bills and notices.
- Functions as a super user for the IS-Utilities module of SAP to ensure functionality, provide reporting and analysis and address issues as they arise.
- Plans, organizes and supervises the work of the unit and monitors workload to provide guidance and direction to ensure timely and accurate billing to customers and excellent customer service. Provides revenue reports, projections, and analysis for multiple utility service areas as required.
- Ensures continuous process improvements throughout the work unit by recommending new procedures and/or changes to applicable bylaws.
- Investigates and researches billing inquiries and/or problem accounts to identify anomalies and ensure accuracy of records/accounts.
- Responds to inquiries and complaints regarding water accounts and CRD Water Bylaw regulation.
- Supervises the meter reading function, including data loading and verification.
- Works collaboratively with IWS departments on various interrelated processes and initiatives.
- Oversees and evaluates consumption of municipal wholesale and miscellaneous revenue invoices.
- Monitors and reports on work orders and deals with meter related issues or concerns.
- Reviews and approves adjustments to customer related billing transactions.
- Oversees prompt collection of overdue utility accounts and resulting processes.
- Reconciles various accounts and prepares journal entries as appropriate.
- Produces and reports on various utility billing related functions.
- Oversees the maintenance of the utility billing policy and procedure manual.
- Updates the various utility rates within the utility billing system ensuring accuracy.
- Follows all policies, procedures and standards of the CRD.
- Performs other related duties as required.

Additional Information

- None

Key Skills & Abilities

- Excellent communication (verbal and written), interpersonal and customer service skills.
- Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
- Strong proficiency and experience using project scheduling programs and databases.
- Strong ability to work with and perform utility billing from an ERP system (SAP preferred).
- Advanced ability to supervise staff in a multi-disciplinary environment where customer service is a key element of the role.
- Strong ability to understand, operationalize and enforce related local government bylaws as appropriate.
- General experience handling, balancing, recording and depositing cash; to complete accurate reconciliation and calculations with accuracy and speed.
- Strong ability to supervise, and work in, a team environment effectively and cohesively.
- Strong ability to diffuse and resolve difficult customer service situations in person and by telephone.
- Strong ability to understand and interpret regulations, by-laws, contracts, policies and procedures of a diverse nature.

Qualifications

- Degree in a related discipline
- A minimum of 5 years' directly related experience
- A minimum of 2 years' supervisory experience

Certifications

- CPA Designation (asset)

APPLICATIONS

To apply for this exciting opportunity, please click "Apply now" to submit your resume and covering letter online.

We welcome all qualified applicants to apply and may consider a combination of experience, education and/or training where possible.

The Capital Regional District wishes to thank you for your interest and advises that only those candidates under active consideration will be contacted.

We value the diversity of the people we hire and serve. In our commitment to bring differing perspectives to our workplace, and to deliver the best possible service to our customers, we encourage and welcome applications from all people with diverse backgrounds, abilities, and lived experiences.

Accommodations will be provided upon request during the selection process.

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