Guest Service Agent

4 weeks ago

Bracebridge, Canada Explorers’ Edge Full time

Overview

We are seeking a friendly, professional Guest Service Agent to join our hospitality team. This role is vital in providing exceptional guest experiences by delivering outstanding customer service at the front desk. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and a strong understanding of hospitality operations. Multilingual or bilingual abilities are highly valued to assist a diverse guest population and enhance overall guest satisfaction.

Responsibilities

- Greet guests warmly upon arrival and assist with check‑in and check‑out procedures

- Manage multi‑line phone systems to handle reservations, inquiries, and guest requests efficiently

- Provide accurate information about hotel amenities, services, and local attractions

- Address guest concerns promptly and professionally, ensuring a positive experience

- Maintain detailed records of guest interactions and reservations using front desk software

- Coordinate with housekeeping and maintenance teams to fulfill guest requests and resolve issues

- Uphold high standards of phone etiquette and customer service at all times

- Assist with administrative tasks such as billing, processing payments, and updating guest information

Requirements

- Previous experience in hotel front desk or hospitality roles is preferred but not required

- Excellent customer service skills with a friendly, approachable attitude

- Strong communication skills, including proficiency in multiple languages or bilingual capabilities are a plus

- Ability to handle multi‑line phone systems efficiently and professionally

- Knowledge of hotel operations, guest services, and hospitality industry standards is advantageous

- Demonstrated ability to work well under pressure in a fast‑paced environment

- Flexibility to work various shifts as needed; weekend availability may be required

- Professional appearance and demeanor consistent with hospitality standards

Job Type: Part‑time

Pay: $17.60 per hour

Expected hours: 8 – 24 per week

Benefits

- On‑site parking

Application question(s)

- You must already live in the Bracebridge area to be considered for this position

- This is a shift work position that requires all our Agents to be able to work all three shifts – 8am to 4pm, 4pm to midnight, and midnight to 8am. Weekends and holiday are also required

Work Location: In person

#J-18808-Ljbffr

  • Guest Service Agent

    1 week ago

    Bracebridge, Ontario, Canada Comfort Inn Bracebridge Full time $17,600 - $45,600 per year

    OverviewWe are seeking a friendly, professional Guest Service Agent to join our hospitality team. This role is vital in providing exceptional guest experiences by delivering outstanding customer service at the front desk. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and a strong understanding of hospitality...

  • Part Time Guest Service Agent

    5 hours ago

    Bracebridge, Canada Sleep Inn Muskoka Full time

    **This is a shift work position that requires our Guest Service Agents to be able to work all three of the shifts; 8am to 4pm, 4pm to Midnight, and Midnight to 8am.** **Job Type**: Part-time **Salary**: $17.00 per hour Schedule: - 8 hour shift - Day shift - Holidays - Monday to Friday - Night shift - Weekend availability Application question(s): - Do...

  • Part Time Guest Service Agent

    6 hours ago

    Bracebridge, Canada Sleep Inn Muskoka Full time

    **This is a shift work position that requires our Guest Service Agents to be able to work all three of the shifts; 8am to 4pm, 4pm to Midnight, and Midnight to 8am.** **Job Type**: Part-time Part-time hours: 8-16 per week **Salary**: $17.00 per hour Schedule: - 8 hour shift - Day shift - Holidays - Monday to Friday - Night shift - Weekend...

  • Part Time Guest Service Agent

    2 weeks ago

    Bracebridge, Canada Sleep Inn Muskoka Full time

    **This is a shift work position that requires our Guest Service Agents to be able to work all three of the shifts; 8am to 4pm, 4pm to Midnight, and Midnight to 8am. However, Midnight to 8am shifts are rare** **Job Type**: Part-time Part-time hours: 16-32 per week **Salary**: $17.00 per hour Schedule: - 8 hour shift - Day shift - Holidays - Monday to...

  • A&w Guest Experience Representative

    2 weeks ago

    Bracebridge, Canada A&W Bracebridge Full time

    **Job Summary** We are seeking a dedicated and friendly Guest Service Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional experience. Your responsibilities will include taking guest orders/ringing them in, stocking and cleaning. A passion for...

  • Front Desk Agent

    2 weeks ago

    Bracebridge, Canada Inn at the Falls Full time

    **Embrace your passion for customer service and hospitality by joining our Front Desk Team! Create lasting memories and personalized experiences for our guests from the moment they arrive.** **What you will be doing**: **Customer Focused** - Greet and direct visitors - Check-in and check-out guests - Communicate with guests prior, during and after their...

  • Overnight Guest Services Attendant

    1 week ago

    Bracebridge, Ontario, Canada Touchstone on Lake Msukoka Full time $41,600 per year

    The Overnight Guest Services attendant will provide exemplary customer service to all inhouse and out of house guests. Shifts are Friday, Saturday 8pm-8am, Sunday overnight - 8pm until 6am.Responsibilities are as follows:Answer all phone calls in a professional mannerNighty Patrols of propertyEnsuring all doors and access points to the resort are...

  • Front Desk Agent

    2 weeks ago

    Bracebridge, Canada Patterson Kaye Resort Full time

    Front Desk - Customer Service Person **Responsibilities**: ü Check-in and check-out resort guests and in a timely, friendly, courteous manner to ensure a seamless arrival/departure experience. ü Complete duties of Front desk Operations including but not limited to taking/making guest reservations. ü Promote and communicate resort and surrounding area...

  • A&w Guest Experience Representative

    4 days ago

    Bracebridge, Canada A&W Full time

    Job Overview: **Responsibilities**: - Handle guest ordering, inquiries and guest concerns - Cleaning/Stocking/Organizing, occasional food prep - Staying within company standards and expectations **Requirements**: - Proficiency in English is required, both written and verbal - Previous experience in customer service or sales is preferred, but willing to...

  • Customer Service/front Counter

    8 hours ago

    Bracebridge, Canada A&W Full time

    Job Overview: **Responsibilities**: - Handle guest ordering, inquiries and guest concerns - Cleaning/Stocking/Organizing, occasional food prep - Staying within company standards and expectations **Requirements**: - Proficiency in English is required, both written and verbal - Previous experience in customer service or sales is preferred, but willing to...