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Customer Service Agent
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Our client, a well-known retailer, is currently looking for a Customer Service Agent to join their teamFull-time. Permanent. Responsibilities: Respond to customer requests and questions; Answer incoming calls and redirect them to the appropriate people; Conduct research to help customers resolve their issues; Manage returns and exchanges; Order and receive office supplies; Perform all other related duties. Profile : Work experience in a similar role; Knowledge of an ERP system; Computer savvy; Excellent oral and written communication skills; Bilingualism in French and English (in order to communicate with English-speaking clients 50% of the time). Benefits: Group insurance; Group RRSP; Access to telemedicine services; Employee discounts; On-site cafeteria and break room; Free on-site parking; Work-life balance; Opportunities for growth and professional development.
