Application Support Analyst
2 weeks ago
Request ID: 87059-1
Start/End Dates: 4/15/2025 - 12/14/2025
Work Location: 81 Bay 15th Floor
Job Title: IT - Application Support Analyst - Expert
Position Title: Application Support Analyst - Expert
Line of Business: Alternate Solutions Group - Capital Markets - support a collection of products around foreign exchange transactions.
Target Start Date: ASAP
Contract Duration: 8 months
Extension/FTE: Potential for extension and conversion
Hybrid work: Mainly remote - need to be available to come into office if needed
Over Time: No
Location Address: 81 Bay 15th Floor
Schedule Hours: 1pm - 9pm or 2pm- 10pm - can fluctuate due to meetings
Reason: Additional workload
Project: Resource will be supporting deployments. 2 main projects - migration initiative from on-prem infrastructure to a cloud infrastructure.
Team details: 18 team members - 11 FTEs and 7 contractors (4 offshore) - all Application Support Analysts.
Who will the candidate be working with on a Daily basis: Application development and project teams, QA and test environment teams.
Job Description:
1. Several cloud migration projects require dedicated support.
2. Senior application support during evening shift for deployments, testing support, and build/config work.
3. Development and expansion of DevOps and SRE tools and processes for the team.
4. Production of training material, documentation, and knowledge transfer for the team.
Must haves:
1. 8+ years of previous experience preferably within a large organization.
2. DevOps, SRE, DevSecOps.
3. Azure, AWS, RedHat OpenShift, Docker experience.
4. Azure DevOps, Github, Github Actions, Artifactory, Jenkins.
5. Dynatrace, Autosys, Axway Secure Transport (or similar product).
Nice to have:
Previous Bank or CIBC experience.
Soft Skills:
1. Excellent communication skills.
2. Documentation skills.
Education and Certifications:
Work experience more important.
Supplier call notes:
1. Transitioning from Docker to OpenShift.
2. Looking for change/incident/project management skills.
3. Previous candidates had strong DevOps process and toolchain along with strong communication skills.
Deadline: Wed April 9th 10:30 am
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