Application Support Analyst
3 weeks ago
Job Type: 6-month contract (potential for extension)
Hours: 37.5 hours per week, Monday to Friday, 9am to 5pm EST
The Application Support Analyst will leverage customer-facing expertise and be responsible for troubleshooting and addressing technical questions and platform issues including incidents. You will research and implement solutions to prevent or mitigate customer issues through a combination of proactive support and monitoring. You will partner with the Engineering team and other cross-functional teams to provide the highest level of support and subject matter expertise.
About the Job:- Manage multiple priorities and own your work from end to end.
- Manage incoming external and internal stakeholder requests via the JIRA Service Desk.
- Recreate and replicate technical challenges with a mission to drive product change via configuration management, fixes, and deployments to client production and testing environments.
- Contribute to the creation and enhancement of an application support specific customer knowledge base and document repository to be used for managing the technical specifics/requirements of each client.
- Collaborate with the Product and Development Teams to build new features and fix bugs.
- Bachelor's Degree/Technical Diploma in a technical field or 4+ years of equivalent practical experience in a technical support role.
- 3 to 4 years of troubleshooting experience in a Technical Support capacity.
- Technical experience and an understanding of relational databases (ex. Microsoft SQL Server), Linux environment, telemetry and logging tools, incident, ticket management tools, and various plug-ins/automated workflows (ex. Jira, Zendesk, Intercom), managing multiple testing environments, REST APIs, and how the web works.
- Familiarity with Git and GitHub.
- Communicate complex technical topics to customers and coworkers of varying technical skill levels.
- Experience in building strategic plans that enable handling multiple projects simultaneously.
- Experience with handling and escalating high volume of tickets.
Please forward a polished resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.
OUR VIRTUAL DOORS ARE OPEN We're also bringing the interviews to you by various web applications, virtually Contact us today for your next opportunity.
Seniority levelAssociate
Employment typeContract
Job functionInformation Technology
IndustriesStaffing and Recruiting
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