PASS 323 ICT Client Support Specialist

PASS 323 - ICT Client Support Specialist (12-Month Contract)Internal/ExternalPosted November 3, 2025Date of Appointment:As soon as possibleReporting to:Manager of ICT Client SupportDescription:SupportProvide the installation, maintenance, and support of endpoint computing hardware and software in both an educational and administration setting.Support Audio-Visual equipment on all school board networks which include interactive projectors, sound systems in classrooms, meeting rooms, auditoriums, etc.Perform in-person, on-site repairs of endpoint computing devices (desktop, laptop, tablet's),printers, phones, and other peripherals.Perform in-person, on-site installation of software, patches, upgrades to endpoint computing devices (desktop, laptop, tablet's), printers, phones, and other peripherals.Search online resources and knowledge bases to assist in problem resolution when required.Accurately update Helpdesk tickets including assets into Helpdesk Ticket System.Use the Helpdesk Ticket system to address daily work assignments and priority tickets to maintain a high level of customer satisfaction.Provide training to staff in an individual and group setting.Participate in moves, adds, and changes to network, devices and systems in a large rollout.Network and Server AdministrationAnalyze, diagnose and resolve network issues.Configure and support Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, TCP/IP etc.Support and use endpoint management tools such as Microsoft System Centre, Intune, Airwatch.Diagnose and repairing computer structured cabling.Configuration and replacement of managed network switches that support endpoint devices when required.Diagnose and troubleshoot WIFI issues. Research and Special projectsAs assigned by the Manager of ICT Client Support to assist in investigating new technology or applications to enhance the endpoint or end user experience. With a focus on being the subject matter expert.Submit all working project models and documentation under the lead of the Senior System Support Analysts - Technology.Assist in the development and implementation of supported systems to ensure the latest supported technology is available.Perform other duties as required.Qualifications:3 Year College Diploma in Computer Studies, Computer Networking, or Computer Specialist preferred.One or more of the following certifications preferred CompTIA A+, Network +, MS Specialist (Desktop OS), Windows Server Certification.2 years' experience in a technical support environment preferred.Proficient knowledge of user endpoint devices (Windows and Apple), software applications (Microsoft Office Suite including Teams), and networking tools.Proven interpersonal and communication skills with a strong commitment to customer satisfaction.Strong analytical and troubleshooting skills.Able to work in a team environment.Maturity in dealing with confidential information.Proven ability to manage multiple support requests from different locations in a timely and cost- effective manner.Able to provide training on the use of endpoint devices and software to staff in an individual and group settings.May require responding to urgent and scheduled requests outside of the normal work hours.Must have own reliable transportation with a valid G License - This position requires travelling and transporting equipment to multiple locations.Cell Phone - Allowance provided.Lift and move objects up to 9Kg (Computer, Monitor, Printer, UPS, etc.) and work at heights using a ladder.Location:St. Mary Catholic Education Resource CentreSalary:Professional Administrative Support Staff (PASS 4) $64,842.00 - $82, 161.00Last date for consideration: Friday, November 14, 2025 at 4:00 p.m.Applicants shall submit a resume and cover letter.Please include the full posting title within the subject line. The resume must include two (2) Professional References; and a Pastoral Reference Letter is preferred. It must also include an authorization to contact references provided. Thank you to all applicants who submit their application. Please note thatconsideration will be given to those applicants who submitted a complete package. Only those applicants eligible for an interview will be contacted.Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Education and the centre of its community. Central to this vibrant and student focused system is a vision of students as uniquely created in the image of God. This commitment is expressed and realized in the Board's Mission which is:“In union with our Bishop, to enable all learners to realize the fullness of humanity of which our Lord Jesus Christ is the model”Hamilton-Wentworth Catholic District School Board (HWCDSB) is committed to equity and inclusion in the recruitment and hiring of qualified staff who reflect the diversity of students and our community. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:First Nations, Métis and Inuit peoples, and all other Indigenous peoples;members of groups that commonly experience discrimination due to race, ancestry, colour or place of origin;persons with visible and/or invisible (physical and/or mental) disabilities.In our efforts to ensure an inclusive, diverse and representative workforce, HWCDSB will:value, promote and encourage the hiring of staff from under-represented communities;value applicants' additional experiences, lived experience, skills, backgrounds and perspectivescollect voluntary self-identification data from applicants in accordance with the Ontario Human Rights Code, HWCDSB's Teacher Hiring Practices Administrative Procedures, and Ontario's Anti -Racism Data Standards.Where the required skills, ability and qualifications of candidates are relatively equal, candidates who self-identity as a member of one or more under-represented groups may be selected.The HWCDSB is also an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. We also recognize our duty to accommodate and foster a culture of inclusion. We will provide accommodations during the hiring process. If an accommodation is required, please inform the Human Resources Team or Hiring Manager in advance of any part of the process. All information received relating to a candidate's required accommodation will be addressed confidentially.