General Manager

Founded in 2014, TRINITI Technology is a locally owned in Whitehorse, YT. Partnering with the world’s top technology brands to deliver a wide range of products and services across multiple sectors. With a growing team of 25+ professionals, we are the largest technology company in our market and one of the leading independent technology retailers in Canada.

As we head into another high-growth year in 2026, we’re expanding our sales force to keep pace with demand and continue delivering exceptional service. We’re looking for driven professionals ready to grow with us.

As our team and business has grown significantly over the last decade, this is a new job position for the right individual. While we would love to fill this new position immediately it will stay open until the correct individual identified.

Job Posting

Job Title - General Manager

Job Level – Entry / Mid / Senior / Executive

Job Schedule

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays. It will vary with normal business hours requirement, and that the incumbent setting their schedule outside regular business hours for meetings with customers and vendors.

Reporting to VP or Director of Operations.

Summary

As the general manager you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on company goals. Your direct reports are responsible for executing you are responsible for the vision.

The individual will be expected to lead both management personnel on Sales & Operations, and Managed IT. Besides leading the both business units, the purpose to bring both units together under the mentality of “one team one goal”.

Job Descriptions

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team.

Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations and partner with leadership and key business or People partners when appropriate.

Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate TRINITI's values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

The ideal candidate should have a strong passion towards technology in either mobile or professional IT side. Someone with a demonstrated history of managing and developing a sales and operation business unit. We're looking for someone who can carry us over the 10-million-dollar mark in the future.

Job Requirements

- 5+ Years of leadership experience of a team of 25+

- Demonstrated history of coaching and development.

- Demonstrated history of directly leading a business unit.

- Experience working in mobile, computer, and IT sales environment an asset but not required.

- Ability to lift 25lbs and doesn't mind moving throughout the building as we use all three floors for sales / admin / warehousing.

Preferred Qualifications

- Business Acumen

- Public sector sales experience

- Brand and Distribution Management

- Experience in Managed IT Operations and Development

- Exceed goals successfully and persist in accomplishing objectives despite obstacles and setbacks.

- Follow through on commitments and establish mechanisms to encourage others to do the same.

- Instill trust within the team and operate with a high level of integrity.

- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.

- Communicate with excellence and tailor your communication style to different audiences.

- Develop others through mentorship, coaching, and effective feedback.

- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.

Triniti Advantage+

- Medical, Vision, and Dental benefits available.

- Employee discount on all merchandise and services.

- Travel Discounts

- Company RRSP

Company Hiring Strategy

We encourage all candidates who believe they’re a strong fit to apply. While everyone brings something unique, we’ve found that most team members stay with us for 2–3 years on average. That’s why we prioritize cultural fit and alignment with our values first, followed by skills and job competencies. We’re building a team—not just filling a role.

In your resume, please highlight any technology or retail sales experience that aligns with this role. If your background is in sales or customer service from another industry, be sure to explain how those skills are transferable and relevant to this position.

Please note that only candidates selected for an interview will be contacted. We appreciate your interest in joining TRINITI Technology—thank you for applying.

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