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Sr. Digital Marketing Account Manager
4 weeks ago
ROLE OVERVIEW:
In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position.
CORE VALUES:
- Strategic: We think ahead and craft the path to success.
- Tenacious: We overcome challenges with unwavering determination.
- Keep Learning: Continuous growth powers our innovation.
- Embrace Team: Together, we achieve more.
- Integrity: Honesty and ethics guide our actions.
QUALIFICATIONS:
- 4+ years of hands-on account management or customer service experience
- 2+ years of a strong track record of managing Key Performance Indicators (KPIs) focusing on account growth, client retention, and satisfaction.
- 2+ years of project/task management experience.
- Experience in mentoring junior Account Managers
- High level of tech savviness and software proficiency.
- Exceptional written and oral communication skills.
- Strong organizational skills with meticulous attention to detail.
- Some experience or strong interest in SEO & Digital marketing.
ROLE AND RESPONSIBILITIES:
- Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.
- Comfortably handle the larger/enterprise accounts within your pod.
- Efficiently manage project scope, deadlines, and client expectations.
- Serve as a strong example for junior account managers.
- Demonstrate value and work completed to clients with a focus on leads & ROI.
- Build rapport with all client stakeholders at all levels.
- Maintain retention levels & grow/upsell accounts within target KPIs.
- Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.
- Collaborate and work closely with your team of specialists to flag issues and provide work summaries to your clients transparently.
- Demonstrate strong leadership & coaching ability.
MINIMUM REQUIREMENTS:
- Minimum 4+ years of account management experience.
- Proven relationship-building skills and/or client communication experience.
- Experience or strong interest in SEO and digital marketing.
- The desire to learn and teach marketing techniques and best practices.
- Unique strength in communication and client relationship management.
- Experience in some level of project coordination or management.
NEXT STEPS:
If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.
Job Type:
Full-time, Permanent, 100% Remote
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