Bilingual Customer Fulfillment Specialist
3 weeks ago
Welcome to Cascades
At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:
- Flex and connected mode (telecommuting, flexible schedule)
- Telemedicine, Group insurance
- Employee assistance program (because we care about the physical and mental health of our people)
- Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program
- The salary range for the Bilingual Customer Fulfillment Specialist position is between CAD 50,000 and CAD 58,000 per year, depending on experience.
At our facility in Vaughan you can develop your full potential, sustainably, by applying your expertise within the Containerboard Packaging team as the Customer Fulfillment Specialist:
This position is based in Vaughan. For the first two months, the employee will work in the office four days a week for training. After that, a hybrid schedule will apply.
RESPONSIBILITIES
- Manage the end-to-end order fulfillment cycle, including order entry, tracking, and issue resolution for strategic customers
- Act as the main point of contact for assigned accounts, ensuring clear, timely, and professional communication
- Collaborate with logistics, planning, and operations teams to resolve issues and maintain on-time delivery performance
- Monitor account performance, identify recurring challenges, and recommend process improvements
- Handle customer inquiries and escalations in a professional and timely manner
- Prepare and analyze reports related to orders and key performance indicators (KPIs)
- Provide courteous, professional customer support with a strong sense of ownership and accountability
Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.
You too, put forward your strengths:
QUALIFICATIONS
- 3–5 years of experience in customer service, order management, logistics, or supply chain—ideally in a manufacturing or B2B environment
- SAP experience is preferred; strong skills in Excel and data management
- Excellent verbal and written communication skills in both English and French
- Ability to manage complex issues independently and make sound decisions under pressure
- Experience handling strategic or high-volume accounts is an asset
- Works collaboratively with internal departments and maintains a positive attitude under pressure
- Demonstrates strong organizational skills and attention to detail, with a high level of accountability and ownership
- Proactive and solution-oriented, with a professional and customer-centric mindset
- Thrives in fast-paced, dynamic environments; flexible, adaptable, and able to maintain a positive attitude under pressure
We look forward to meeting you
ABOUT CASCADES
Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.
#J-18808-Ljbffr
-
Bilingual Customer Fulfillment Specialist
4 weeks ago
Vaughan, Canada Cascades Full timeA leading packaging company in Vaughan is seeking a Bilingual Customer Fulfillment Specialist to manage order fulfillment cycles and maintain strategic customer relationships. Candidates should have 3–5 years of customer service experience, ideally in a B2B environment, and be proficient in both English and French. The position offers a hybrid work model...
-
Bilingual Customer Fulfillment Specialist
3 weeks ago
Vaughan, Canada Cascades Full timeA leading packaging company in Vaughan is seeking a Bilingual Customer Fulfillment Specialist to manage order fulfillment cycles and maintain strategic customer relationships. Candidates should have 3–5 years of customer service experience, ideally in a B2B environment, and be proficient in both English and French. The position offers a hybrid work model...
-
Bilingual Customer Fulfillment Specialist
4 weeks ago
Vaughan, Canada Cascades Full timeWelcome to Cascades!At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Flex and connected mode (telecommuting, flexible schedule) Telemedicine, Group insurance Employee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan,...
-
Bilingual Customer Fulfillment Specialist
2 weeks ago
Vaughan, Ontario, Canada Cascades Full timeWelcome to CascadesAt Cascades,Sustainable DevelopmentmeansRespecting the True Natureof our 10,000 talents. We put you first:Flex and connected mode (telecommuting, flexible schedule)Telemedicine, Group insuranceEmployee assistance program (because we care about the physical and mental health of our people)Financial Benefits: Profit Sharing Plan, Retirement...
-
Bilingual Order Fulfillment Specialist
4 weeks ago
Vaughan, Canada Bilingual Source Full timeA recruitment agency in Canada is seeking a dependable, detail-oriented Bilingual Customer Service Representative to work in their Vaughan office. This in-office role involves managing full-cycle sales orders, supporting the sales team, and ensuring accurate order processing. Candidates should be fluently bilingual in English and French, with 2-3 years of...
-
Bilingual Service Coordinator
4 weeks ago
Vaughan, Canada Bilingual Source Full timeBilingual Service Coordinator (French Required) Location: Concord, Ontario | On-site Compensation: $55,000 to $58,000 + Benefits + GRSPIntroduction Are you someone who values structure, consistency, and teamwork? Our client is seeking a dependable Bilingual Service Coordinator to help manage day-to-day service dispatch operations for Quebec, while providing...
-
Bilingual Order Management Representative
4 weeks ago
Vaughan, Canada Bilingual Source Full timeGet AI-powered advice on this job and more exclusive features. This range is provided by Bilingual Source. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range CA$50,000.00/yr - CA$60,000.00/yr President, Bilingual Source | Guiding Canadian businesses to attract & retain elite bilingual talent...
-
Delivery Fulfillment Specialist
1 week ago
Vaughan, ON LK K, Canada GTA Location Full timeDelivery Fulfillment SpecialistLocation: Vaughn, ONCompany: Browns Auto SupplyAbout Us:Browns Auto Supply is a trusted partner in automotive parts and services, committed to delivering exceptional customer experiences. We're looking for a detail-oriented and proactive Delivery Fulfillment Specialist to join our team and help ensure smooth, accurate, and...
-
Bilingual Talent Acquisition Specialist
2 weeks ago
Vaughan, Canada Altium Packaging Full timeAltium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision‑making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers. Our Guiding Principles Act with Integrity & in Compliance...
-
Bilingual Talent Acquisition Specialist
3 days ago
Vaughan, Canada Altium Packaging Full timeAltium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision‑making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers. Our Guiding Principles Act with Integrity & in Compliance...
