Lab Technician

Location: This role is on-site at our BC Distribution Centre on Annacis Island (Delta, BC).

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 200 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

This Lab Technician will be responsible for glazing all frames for our customers. They will follow jobs as directed by Senior Lab Technician or Customer Service Supervisor on a day-to-day basis, with a high focus on quality standards.

Key Responsibilities

- Traying up the jobs to create workflow on day-to-day basis.

- Pre-prepping the lenses by cleaning, marking lenses and separating them as per the job types.

- Inspect lenses for defects such as scratches, warping, or incorrect prescriptions before glazing.

- Tracing, blocking and glazing lenses according to prescriptions.

- Clean and fit lenses into frames accurately.

- Use diagnostic tools and measurement data to check lens accuracy, ensure it complies with Specsavers quality, standards and report any trends or recurring defects to leadership.

- Use manual and automated equipment as required to achieve optimal lens alignment and quality.

- Verify lens parameters such as thickness, curvature, and power using tools like lensometers and calipers.

- Operate, maintain, and troubleshoot lab equipment, including lens edgers, blockers, and surfacing machines. If any issues occur, please raise it with your line manager,

- Perform routine maintenance to ensure the accuracy and functionality of machines.

- Processing frame to follow jobs efficiently to meet deadlines and KPI’s.

- To perform your duties diligently and in a manner that complies with company and general health and safety standards and procedures.

- Maintain a clean and organized work environment.

- Collaborate with line manager to address any lens, fitting issues or quality issues.

- Work closely with Customer Service and store teams to clarify prescription, fit or tolerance issues, offering technical support and helping resolve complex glazing problems quickly.

- Maintain accurate records of maintenance logs, and repairs.

- Identify opportunities to streamline processes and improve production efficiency.

- Participate in continuous improvement initiatives to maintain high standards and optimize performance.

- Complete any other reasonable tasks assigned by the line manager.

What We’re Looking For

- Minimum of 1 year experience in an Optical environment.

- Basic Computer skills – Windows, Internet, Email, Excel, Word etc.

- Language: English.

- Excellent communication skills in English are required to read, write, and communicate.

- Previous edging and glazing experience

Nice to have

- Ability and confidence to deal with complex situations from start to finish with minimal supervision.

Compensation

$21 - $26 hourly rate, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

- 3 weeks of vacation and 1 paid volunteer day

- 1 extra paid day off and an eyecare voucher on your birthday

- RRSP matching

- Quarterly performance bonus

- Profit sharing program

- Healthcare spending account

- Health and dental benefits effective on your first day

- Team and company social events

Behaviours We Value

- Collaborative: We work together as one Specsavers to deliver our purpose

- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding

- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making

- Compassionate: We care, support, and help each other

- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

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