Resident Manager

Ironclad Properties Inc. specializes in residential property management across Canada, delivering fresh, modern designs that provide an affordable luxury experience for our tenants. Built on a foundation of trust, honesty, integrity, and industry excellence, we are committed to fostering a culture of teamwork, innovation, and creativity. With steady year-over-year growth, we create meaningful opportunities for advancement and personal development, empowering our employees with the autonomy to drive their own success. We offer competitive compensation based on experience, a supportive team culture, and a role where your leadership directly impacts both resident experience and asset performance.

Ironclad Properties Inc. is seeking a dedicated Resident Manager for our new construction build in Bear Mountain – West Summit. This position does not require a live on site arrangement. The successful candidate will oversee all aspects of managing the property and must demonstrate strong communication, organizational, and problem-solving skills, along with relevant residential/property management experience and valid licensing in BC.

Why Join Us?

- Competitive salary
- Comprehensive benefits package, including health, dental, vision and EAP
- Company Pension Plan
- Career growth opportunities within an expanding company
- Professional development support through T & D Program
- A dynamic, team-oriented culture with strong leadership support

Responsibilities

- Manage all leasing activity including inquiries, showings, applications, approvals, and lease execution
- Coordinate and execute move-ins and move-outs
- Conduct suite inspections before and after tenancy
- Deliver high-level customer service to residents and prospects
- Handle resident concerns professionally and efficiently
- Collect rent and follow up on arrears
- Ensure accurate tenant records and lease documentation
- Maintain a clean, professional, and organized on-site office
- Oversee overall property maintenance
- Work closely with the maintenance team to ensure work orders are completed in a timely and professional manner
- Track preventative and reactive maintenance
- Coordinate and manage cleaning staff and vendor services
- Ensure the property's curb appeal is consistently maintained
- Maintain the appearance, cleanliness, and functionality of amenity spaces, common areas, and exterior grounds
- Conduct monthly property inspections
- Conduct annual comprehensive inspections
- Ensure compliance with building standards, safety requirements, and internal policies

Skills and Experience

- Minimum two (2) years of experience in a residential property management role
- Proven experience in tenant relations, leasing activity, building operations, and managing vendors and on-site staff
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- High level of professionalism and discretion
- Strong problem-solving and conflict-resolution abilities
- Ability to manage staff, vendors, and multiple priorities effectively
- Strong attention to detail and follow-through
- Proficiency with property management software (an asset)
- Active Property Manager’s License in BC, or successful completion of the Rental Property Management Course through the BC Financial Services Authority within the past two (2) years
- Must remain in good standing with all licensing requirements throughout employment

Ironclad Properties Inc. is an equal opportunity employer; we are committed to a diverse and inclusive workplace for all. If this sounds like an opportunity you are interested in, we encourage you to apply. Once application has been sent our Recruitment Department will direct you on the next steps. We thank all candidates in advance.