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▷ High Salary: Change Management Lead

1 month ago

Vancouver, Canada The University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level E

Job Title

Change Management Lead

Department

OCIO | Communications

Compensation Range

$9,859.25 - $15,380.75 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

February 25, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Mar 31, 2027

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Office of the Chief Information Officer (OCIO) at the University is seeking a Change Management Lead to oversee critical IT-enabled projects. This position will primarily focus on critical technology projects driven by UBC IT. The role spearheads change management efforts, assesses the impact of proposed changes involving information technology architecture, processes, tools, metrics, documentation, IT services area, and information systems configuration area at both UBCV and UBCO campuses, and provides strategic leadership for the implementation of new SaaS-based systems. The successful candidate will partner with the Project Manager or Service Owner to ensure smooth adoption and effective risk mitigation throughout multi-year projects. These new platforms will consolidate existing applications into a unified system, significantly transforming business processes and user experience across the UBC community. We are looking for a candidate with a strong track record in managing complex projects to lead these initiatives.

The Change Management Lead is responsible for orchestrating all aspects of change management and communication for the UBC IT led initiative, from project inception through to full implementation. This strategic role combines expertise in people, processes, and technology to facilitate technology adoption linked to business process improvements and digital transformations. This role is designed to be both strategic and practical, providing leadership at every stage of the project to ensure successful change outcomes and effective technology adoption.

Key Responsibilities

- Leading strategic engagements with campus-wide (faculty, students, staff) stakeholders to organize change management and technology adoption, which includes hands-on delivery of change strategy, change management plans, stakeholder assessments, community engagement strategy, risk response strategy, training development strategy, and the design and delivery of training programs.
- Developing a comprehensive change strategy that integrates both business process and technology changes. This strategy aims to drive transformational change, crafting targeted communications to support adoption across academic and administrative units.
- Leading change by collaborating with senior business stakeholders, including the Faculties and Administrative unit heads, Directors, and Associate Directors, as well as Senior Management of ecosystem applications including the Senior Project Manager or Service Owner.
- Establishing a robust plan for change management, which includes building a trustful relationship and maintaining a strong two-way communication mechanism with UBC IT delivery teams and business leads.
- Engaging vendor stakeholders from the RFP stage to negotiate change deliverables, ensuring the maximization of vendor investment, particularly in training and business process mapping.
- Coordinating closely with internal and external communication teams to draft and edit materials supporting initiatives that upgrade UBC’s digital assets.

Organizational Status

Reporting to the Director, Communications, UBCIT and Senior PMO Delivery Manager, Program Delivery, Office of the CIO, the Change Management Lead works with other Senior Project Managers UBCIT projects to ensure integration of Change Management and Communications activities across analysis, design, and development; deployment and post-launch phases. The Change Management Lead plans and develops strategy, tactics and communications related to areas of academic/business transformation across the university. Works closely with a broad range of stakeholders, including UBC IT, IT professionals across the UBC community, senior academic and administrative partners from academic units, and external entities including vendors, regulatory agencies, and partner institutions.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of eight years of related change management experience including at least two years of managerial experience. In-depth knowledge of both technology solutions and business operations. Hands-on working knowledge of various Cloud platforms, OS systems, and device-level hardware variations. Experience in managing change in complex environments and juggling multiple projects. Experience and knowledge of change management principles and methodologies.

Skills

- Extensive experience in change management and strategic communications, demonstrating a proven ability to lead large-scale organizational transformations.
- Deep understanding of the psychological and operational aspects of how individuals and organizations experience change.
- Familiarity with IT Service Management and structured change management methodologies, such as Prosci or an equivalent framework, is highly beneficial.
- Experience with change management strategies in complex IT environments, including implementation of large SaaS platforms replacing multiple enterprise aging applications and migrating from on-prem to cloud environments.
- Exceptional active listening skills, with the ability to engage effectively with various stakeholders and discern underlying issues in complex situations.
- Strong communication skills, capable of clearly articulating strategic messages to diverse audiences and explaining the context of interrelated circumstances.
- Proven ability to work effectively at all organizational levels, influencing others towards a common vision or goal.
- Demonstrated capability to operate as a team player, leveraging the strengths of team members to achieve optimal results and drive change adoption.
- Respect for diversity and differences, with the skill to manage disagreements professionally without personalizing issues.
- Analytical skills to collate, report, and interpret data, identifying relationships, linkages, potential causes, and effects to inform decision-making and strategic planning.

Competencies

- Collaboration: Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes.
- Communication for Results: Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem-solving.
- Problem Solving: Investigates defined issues with uncertain cause and suggests alternative approaches that meet the needs of the organization.
- Initiatives: Volunteers to undertake tasks that stretch his or her capability and identifies problems and acts to prevent and solve them.
- Analytical Thinking: Collates and reports information, identifying trends and exceptions.
- Business Enterprise Knowledge: Keeps informed on business operations data and gains consensus for suggestions from supervisors and project teams.

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