Change Management Lead
4 weeks ago
Job ID: 77250
Location: Vancouver, British Columbia
Overview:
The Change Management Lead is responsible for orchestrating all aspects of change management and communication for the company's IT led initiative, from project inception through to full implementation. This strategic role combines expertise in people, processes, and technology to facilitate technology adoption linked to business process improvements and digital transformations. This role is designed to be both strategic and practical, providing leadership at every stage of the project to ensure successful change outcomes and effective technology adoption.
What you will be doing:
- Leading strategic engagements with campus-wide (faculty, students, staff) stakeholders to organize change management and technology adoption, which includes hands-on delivery of change strategy, change management plans, stakeholder assessments, community engagement strategy, risk response strategy, training development strategy, and the design and delivery of training programs.
- Developing a comprehensive change strategy that integrates both business process and technology changes. This strategy aims to drive transformational change, crafting targeted communications to support adoption across academic and administrative units.
- Leading change by collaborating with senior business stakeholders, including the Faculties and Administrative unit heads, Directors, and Associate Directors, as well as Senior Management of ecosystem applications including the Senior Project Manager or Service Owner. This partnership is vital to advising, strategizing, and managing the end-to-end change for this implementation.
- Establishing a robust plan for change management, which includes building a trustful relationship and maintaining a strong two-way communication mechanism with company's IT delivery teams and business leads.
- Engaging vendor stakeholders from the RFP stage to negotiate change deliverables, ensuring the maximization of vendor investment, particularly in training and business process mapping.
- Coordinating closely with internal and external communication teams to draft and edit materials supporting initiatives that upgrade company's digital assets.
- Reporting to the Director, Communications, company's IT and Senior PMO Delivery Manager, Program Delivery, Office of the CIO, the Change Management Lead works with other Senior Project Managers on company's IT projects to ensure integration of Change Management and Communications activities across analysis, design, and development; deployment and post-launch phases.
- The Change Management Lead plans and develops strategy, tactics and communications related to areas of academic/business transformation across the university.
- Works closely with a broad range of stakeholders, including company's IT, IT professionals across the company community, senior academic and administrative partners from academic units, and external entities including vendors, regulatory agencies, and partner institutions.
What you must have:
- Undergraduate degree in a relevant discipline.
- Minimum of eight years of related change management experience including at least two years of managerial experience.
- In-depth knowledge of both technology solutions and business operations. Hands-on working knowledge of the various Cloud platforms, OS systems, and device level hardware variations.
- Experience in managing change in complex environments and juggling multiple projects.
- Experience and knowledge of change management principles and methodologies.
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