ServiceNow Business Analyst

1 week ago

Ottawa, Canada Apside Full time

The ServiceNow Business Analyst service provider will be responsible for eliciting and validating all requirements from business processescovering several aspects of customer inquiries and onboarding tasks, from prospects, existing insurance customers, brokers, financial institutions, and internal client’s employees through inbound calls, emails or human requests. Services provided include requests, support, procurement, HR requests, and workflow coordination across several lines of business.This role involves defining and documenting business and technical requirements, so they are understandable by both the business owners and the ServiceNow implementation team. Therefore, strong and demonstrated experience in ServiceNow is required. The BA service provder will also collaborate with Architecture Owners. To be successful in providing these services, you will need to use your proven skills with respect to business processes, solution definition efficiency, analytical aptitude, problem-solving skills, and high level of communication.

Primary Responsibilities:

- Collaborate with stakeholders to gather and analyze business requirements for the Customer Care and Onboarding teams about service desk and ticket management systems and business processes.

- Collaborate with stakeholders to gather and analyze business requirements for the Integrated Risk Management modules and activities

- Collaborate with Change Management to understand current processes and adapt requirements to ServiceNow.

- Design and document functional specifications, catalog items, approvals, permissions, and workflows.

- Identify data sources and draft high level data model

- Configure and customize ServiceNow CSM and/or IRM to meet business needs.

- Identify tests and conduct user acceptance testing (UAT) to ensure successful deployment of solutions.

- Provide training and support to end-users.

- Monitor and troubleshoot issues post-deployment to ensure smooth operation.

Skills:

- Bachelor’s degree in business administration, Information Technology, or a related field with at least 5 years of experience.

- Proven experience as a Business Analyst in CSM and or IRM.

- Excellent analytical and problem-solving skills.

- Effective communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Experience with Azure DevOps and requirement management.

#J-18808-Ljbffr

  • ServiceNow Business Analyst

    2 weeks ago

    Ottawa, Canada Apside Full time

    The ServiceNow Business Analyst service provider will be responsible for eliciting and validating all requirements from business processescovering several aspects of customer inquiries and onboarding tasks, from prospects, existing insurance customers, brokers, financial institutions, and internal client’s employees through inbound calls, emails or human...

  • ServiceNow Business Analyst

    7 days ago

    Ottawa, Ontario, Canada Apside Full time $80,000 - $120,000 per year

    Description de l'offre d'emploi The ServiceNow Business Analyst service provider will be responsible for eliciting and validating all requirements from business processes covering several aspects of customer inquiries and onboarding tasks, from prospects, existing insurance customers, brokers, financial institutions, and internal client's employees through...

  • Servicenow Business Analyst

    1 week ago

    Ottawa, Canada NTT DATA Full time

    Job Description: This position requires a unique blend of robust technical analysis skills, business acumen (especially in finance and communication), and hands-on experience with financial business reports, databases, and intranet solutions using SharePoint 2016 and ServiceNow. The service involves collecting and analyzing business processes and technical...

  • ServiceNow Developer

    1 week ago

    Ottawa, Ontario, Canada Coaxxion Business Solutions Full time $60,000 - $120,000 per year

    Title: ServiceNow DeveloperLocation: Ottawa (required to work 2 days per week on-site)Overview: We are seeking a highly skilled ServiceNow Developer to join our team. The successful candidate will be responsible for designing, documenting, and developing ServiceNow solutions, enhancements, and changes, particularly focusing on the SAM Pro module. This role...

  • Technical & Business Analyst — SharePoint/ServiceNow Expert

    4 weeks ago

    Ottawa, Canada OXARO Inc. Full time

    A technology consulting firm in Ottawa is seeking a Business Analyst to improve financial reporting processes through digital solutions. Candidates should have a solid understanding of SharePoint 2016 and hands-on experience with ServiceNow. The role requires clear communication and problem-solving skills, with eligibility for a Government of Canada...

  • Senior ServiceNow CSM SQA Analyst Service

    7 days ago

    Ottawa, Ontario, Canada Apside Full time $80,000 - $120,000 per year

    Description de l'offre d'emploi The Senior ServiceNow CSM SQA Analyst Service Provider will require advance knowledge in the ServiceNow Customer Service Management Module; you will play a crucial role in validating and verifying the functionality of our ServiceNow solutions. You will collaborate with developers, business analysts, and stakeholders to ensure...

  • ServiceNow CMDB Technical Advisor

    5 days ago

    Ottawa, Ontario, Canada Coaxxion Business Solutions Full time $10,500,000 - $21,520,000 per year

    Title: ServiceNow CMDB Technical Advisor​​​​​Job Overview: The ServiceNow CMDB Technical Advisor will play a pivotal role in enhancing and stabilizing the Configuration Management Database (CMDB) at Coaxxion Business Solutions. The candidate will be responsible for conducting thorough CMDB assessments, developing improvement roadmaps, and leading...

  • Business Analyst

    3 weeks ago

    Ottawa, Canada OXARO Inc. Full time

    Join to apply for the Business Analyst role at OXARO Inc.Direct message the job poster from OXARO Inc.Security Clearance: Reliability (or eligibility to obtain)Duration: 12 monthsThe RoleThis position is for a Technical & Business Analyst who brings a mix of advanced software skills and business know-how. You’ll focus on reviewing and improving business...

  • ServiceNow Developer

    2 weeks ago

    Ottawa, Ontario, Canada ThoughtStorm Full time $80,000 - $120,000 per year

    We are currently seeking aSenior ServiceNow Developerto join our team inOttawa, ON,Canada.Typical Tasks:·Confers with product team members and clients regularly to identify digital needs and determines how the desired results can be achieved.·Analyzes existing systems and applications and develops or recommends new systems or modifications to existing...

  • ServiceNow Experience Designer

    1 week ago

    Ottawa, Canada Apside Full time

    As a skilled Experience Designer supporting the evolution of client’s customer service capabilities, the service provider will play a key role in designing intuitive and service-oriented digital experiences within the ServiceNow Customer Service Management (CSM) module. This role focuses on improving how customers and internal teams interact with service...