Legal Claims Assistant II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Legal Claims Assistant II to join our team on a 12-month temporary contract/secondment

As a Legal Claims Assistant II, you will play an integral role in the Legal Claims Department, working closely within a team to provide legal assistance to teams.

This exciting in‑house role is based in one of our legal offices: Toronto, Mississauga, London, and Ottawa.

Responsibilities

- Working in a paper‑less environment

- General assisting duties and responsibilities related to management of legal practices

- Setting up new files electronically, drafting correspondence, court documents, briefing files and ultimately closing files

- Scheduling examinations for discovery, examinations under oath, mediations, meetings, and various hearings at Court

- Maintaining Legal Counsel’s calendar, updating events into various tracking platforms, supervising their practice and ensuring deadlines are met

- Word Processing, electronic filing and general office duties

- Occasionally acting as a backup to cover absences

Qualifications

- College diploma from either a legal office administration or law clerk program

- Experience working as a legal assistant, preferably within an insurance defence or personal injury law firm in both bodily injury and LAT matters

- Working knowledge of the Rules of Civil Procedure and LAT procedures

- Knowledge of Loss Transfer and Priority Dispute procedures

- Experience assisting in Professional Negligence, Error and Omissions, Director and Officer Liability, Employment and Human Rights, Property, Construction, Surety, Marine, Class Action, or Abuse Claims is an added asset

Skills

- Strong document management skills with the ability to learn and utilize Intact’s various software programs, including iManage, Citrix, ACL, Kofax, Contact Claims, Contact People and the Microsoft Office package of programs

- Ability to prioritize, organize and execute your tasks in a quality manner with a fast turnaround

- A desire to be a part of our #oneteam philosophy, supporting our insureds, adjusters, claims representatives, law clerks, legal assistants and lawyers, with a view to customer satisfaction and business continuity

- Excellent attention to detail and sound proofreading skills, ability to prioritize and organize

- Excellent communication, listening, organizational, interpersonal and problem‑solving skills exercise sound judgment and take initiative

- Demonstrate a disciplined approach to work

- Comfort working in a paperless environment

- No Canadian work experience required however must be eligible to work in Canada

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow

- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

- Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

Equal Opportunity Employer

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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