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Partner Operations Manager

4 weeks ago

Kitchener, Ontario, Canada D2L Full time
Partner Operations Manager (12-18 month contract)

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes, a real person reviews resumes They are excited to read more about what amazing things you could add to D2L.

Job Summary:

The Partner Operations Manager is a pivotal role within our organization, designed to streamline our partnerships' operations and enhance our collaboration and revenue management with strategic and product partners. It plays a crucial role in financial forecasting, setting goals with partners, and maintaining strategic partner dashboards. The Partner Operations Manager ensures the alignment of our team's efforts with broader organizational goals, facilitating seamless partner launches, and fostering an environment of continuous improvement and innovation.

This role focuses on the efficient management of purchase orders, lead referral forms, payment processes for referrals and royalties, and the creation and distribution of pipeline reports.

How Will I Make an Impact?

- Manage the Partner release process
- Oversee and manage internal (Confluence) and external (Community) Partner resources and content portals to ensure they are accurate and relevant.
- Manage the strategic partner onboarding program and identify opportunities to evolve and enhance the processes and information share across the business.
- Manage the operational process of referring, implementing, and supporting the delivery of partner products.
- Oversee and manage the creation and administration of purchase orders for partner products.
- Track and facilitate access to sales leads initiated by our sales team with partners, ensuring integration into partner portals and systems.
- Manage regular payments to partners for referral and royalty fees, maintaining transparency and accuracy.
- Generate and distribute bi-weekly Pipeline Reports to strategic partners, addressing inquiries and concerns to ensure clear communication and alignment.
- Assist in the setting and forecasting of financial goals for partnerships, contributing to the organization's financial health and growth strategy.
- Create, maintain, and enhance strategic partner dashboards to improve data accuracy and usefulness, facilitating informed decision-making.
- Review monthly and quarterly revenue reports before dissemination to partners, ensuring accuracy and clarity.

What you will bring to the role:

- Strategic planning and business acumen
- Management of operational processes (purchase orders, payments, reporting)
- Clear and assertive communicator
- Partner onboarding and content portal management
- Effective management of sales leads and referrals
- Creation and enhancement of strategic pipeline reports and dashboards
- Financial management for payments and reporting

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training, and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry.

Base Salary Range: $70,000 — $90,000 CAD

Don't meet every single requirement? We strongly encourage you to still apply At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop

Why we're awesome:

- Impactful work transforming the way the world learns
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.

If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

Schedule: Full-time

By clicking on the "Submit Application" button above, you acknowledge, agree and/or provide your explicit consent for the D2L family of companies

- to use the information you have provided for the purpose of considering and evaluating you as a candidate for employment with the D2L family of companies;
- to store your information on their vendor systems;
- to share your information within the D2L family of companies, their vendors, partners, or other third parties for the purpose of processing your employment application;
- to use your personal information to contact you in the future for any other suitable employment opportunities;

For more information on how the D2L family of companies protects your privacy, please review D2L's Privacy Statement.

To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any D2L employee, or to other Desire2Learn e-mail addresses. D2L will not pay any fees related to unsolicited resumes.

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