SaaS Implementation Consultant

3 weeks ago

Toronto, Canada Fortive Full time

Description

Consultant

- A consulting background with 5 years technical implementation consulting experience of SaaS solutions.

- Hands‑on experience with software and integration configuration including coding (e.g., XML / HTML) to format structure and layout of SaaS software.

- Good understanding of cloud technology principles and service delivery organization targets.

- Proven ability to analyze complex enterprise‑level challenges and deliver innovative practical solutions.

- A passion for customer satisfaction demonstrated through effective relationship management and delivering positive outcomes.

- Experience managing mid‑market and enterprise projects with ambitious deadlines in dynamic fast‑paced environments.

- Excellent presentation skills with the ability to present business and project solutions effectively to diverse audiences including technical experts and director‑level stakeholders.

- Skilled at identifying obstacles troubleshooting issues and seeking support when needed.

- The ability to deeply engage with customers uncover their core needs and address the real problems they aim to solve by tailoring solutions to desired outcomes.

- A consultative approach that involves deeply understanding customer needs addressing core problems and tailoring solutions to achieve desired outcomes.

- Proactive mindset able to anticipate customer needs beyond initial requests simplifies processes and delivers efficient user‑friendly solutions.

- A dedication to customer success ensuring customer satisfaction through clear consistent communication and follow‑ups to confirm issues are resolved.

Required Experience

Contract

Employment Type

Full‑Time

Experience

years

Vacancy

1

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