Post-Transplant Coordinator

Overview

At Houston Methodist, the Post-Transplant Coordinator position is a registered nurse responsible for participating in department initiatives, facilitating, and coordinating all aspects of the peri-operative and post-transplant phases of transplantation. This position demonstrates the ability to continuously progress in skill to care for increasingly complex patients, receiving coaching from experienced Transplant Coordinators and management, benefiting from their practice. The Post-Transplant Coordinator interacts with all members of the inter-professional transplant team to ensure coordination of care for the post-transplant patient and achievement of desired treatment outcomes. This position demonstrates clinical knowledge and competence when providing care, as appropriate, using technology, and managing emergencies, acting as a patient and family advocate to monitor and maintain patient rights.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED

Refer to departmental 'Scope of Service' and 'Provision of Care' plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

- Provide personalized care and service by consistently demonstrating our I CARE values:

- INTEGRITY: We are honest and ethical in all we say and do.

- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

- ACCOUNTABILITY: We hold ourselves accountable for all our actions.

- RESPECT: We treat every individual as a person of worth, dignity, and value.

- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

- Practices the Caring and Serving Model

- Delivers personalized service using HM Service Standards

- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

- Displays cultural humility, diversity, equity and inclusion principles

- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

- Communicates in an active, positive, and effective manner with all transplant team members, patients, referring physicians, and other health care providers; reports pertinent patient care and family data in a comprehensive and unbiased manner; communicates patient's status; and maintains communication as needed post-transplant

- Uses therapeutic communication to establish a relationship with patients and families and communicates the plan of care. Identifies and responds to the clinical, psychosocial, and economic needs of the transplant patient/family/caregiver during pre-operative, hospital, and post-transplant phases. Discusses importance of recipient/family/caregiver's commitment to transplant medical and medication regimen and well-care, i.e., immunizations, mammography, pap smears, and colonoscopy, etc.

- Fosters a teamwork approach in all interactions with peers and team members. Anticipates needs of other team members; proactively offering assistance. Contributes to meeting department score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

- Follows the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Practices in a manner that is congruent with cultural diversity and inclusion principles. Assists with inter-professional team discharge planning for the transplant recipient to provide for recipient's continuity of care. Explains procedures required for follow-up and need for periodic follow-up at transplant center.

- Establishes mutual educational goals with patient and family/caregivers and provides education and appropriate resources regarding vital signs, frequency of follow-up visits, lab studies and reporting abnormalities to transplant center/primary care provider, signs/symptoms of rejections/infections, medications, etc.

- Collects and reviews data pertinent to recipients' health and organ function per protocol and as needed in follow-up. Communicates lab data and diagnostic results to transplant physician/health care provider. Implements changes in drug/treatment therapy as ordered by transplant physicians. Arranges for consultations, diagnostic procedures, and hospitalization when indicated. Maintains communication with referring physician.

- Participates in transplant event process according to transplant center protocol, as applicable. Contributes to meeting department and organ program targets for process on department dashboard.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

- Monitors patient progress post-transplant, identifies complications and considers interventions with the transplant team. Collaborates with nursing staff, social workers, and other health care providers to establish and implement patient care plan according to current standards of care.

- Recognizes potential problems, abnormal diagnostic findings, and/or significant changes during the post-transplant phase, coordinating required care.

- Maintains and updates recipient status per Organ Procurement and Transplantation Network/United Network of Organ Sharing (OPTN/UNOS) regulations. Maintains comprehensive documentation of donor/recipient transplant information and recipient's progress post transplantation. Complies with and is knowledgeable of OPTN/UNOS policies and listing requirements. Monitors and submits accurate data for hospital-based statistics and regulatory agencies such as OPTN/UNOS/CMS and Medicaid to ensure compliance with all governmental reporting requirements, and proper quality outcomes monitoring. Contributes to meeting department and organ program targets for quality, compliance, and safety, on department dashboard.

FINANCE ESSENTIAL FUNCTIONS

- Validates patient's insurance authorization for applicable diagnostic testing, ensuring documentation of applicable clinical activities for department charge capture and proper department financial management.

- Utilizes time between heavy workloads efficiently and helps other team members. Contributes to meeting department and organ program financial measures.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

- Offers innovative solutions through participation in performance improvement projects. Contributes to department initiatives for quality and process improvement.

- Participates in transplant-specific continuous learning and growth. Applies evidence-based practice to daily work, such as reviewing the professional literature and attending professional meetings and sharing with colleagues. Identifies own learning needs and actively seeks educational opportunities, both formal and informal, to meet those needs. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

- Bachelor's degree or higher from an accredited School of Nursing

WORK EXPERIENCE

- Four years nursing experience

- Previous transplant acute care and/or ICU experience preferred

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED

- RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days OR
- RN-Temp - Registered Nurse - Temporary State Licensure within 60 days AND
- BLS - Basic Life Support (AHA)

KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES

- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.

- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

- Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.

- Strong assessment, organizational, and problem-solving skills as evidenced by capacity to prioritize multiple tasks and role components.

- Skilled at managing complex patient caseload and ability to prioritize/triage based on patient status.

- Presents a professional image at work and all work-related events.

- Knowledgeable of OPTN/UNOS policies and listing requirements, CMS Conditions of Participation.

- Participates in department donor awareness events, educational opportunities, and community activities.

- Working knowledge of Microsoft products.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

- Uniform No
- Scrubs Yes
- Business professional Yes
- Other (department approved) No

ON-CALL**Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc.) regardless of selection below.

- On Call* Yes

TRAVEL****Travel specifications may vary by department**

- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No

Company Profile

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical, and diagnostic techniques. With 952 operating beds, 85 operating rooms, and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, a full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound, and a full on-site stat chemistry lab.

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