Service Advisor

4 weeks ago

Mississauga, Ontario, Canada Performance Auto Group Full time
Drive for Excellence

Since 1969, Performance Chrysler has provided the greatest value for the best vehicle deals in the Niagara area. A veteran in the business, we have the largest selection of domestic brands and carry hundreds of quality pre-owned cars. We are also committed to initiatives that drive change for our community.

Performance Chrysler is looking for a Service Advisor to join their Dynamic Team.

About Us

Performance Auto Group is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

1. Great Experience: Every customer is entitled to a great experience.
2. Integrity: We are honest and transparent in our actions.
3. Diversity: We are stronger through the inclusion of people, brands, and ideas.
4. Innovation: We passionately embrace opportunities for new and continuous improvements.
5. Empowerment: We encourage and support our people in taking initiative.
6. Giving Back: We positively impact the communities in which we live, work, and raise families.

Here's what you'll deliver:

1. Identifying, recommending, and documenting service maintenance and repairs for customers.
2. Greeting customers in a courteous, professional manner.
3. Delivering personalized service that exemplifies our dealerships.
4. Working with technicians to identify required maintenance and repairs.
5. Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
6. Providing service recommendations and estimated costs to customers.
7. Performing road tests of customer vehicles to assess customer concerns.
8. Ensuring customer satisfaction meets company and manufacturers' standards.
9. Striving to meet the department's repair order production standards.
10. Perform other service-related duties as required by management.

What you need to succeed:

1. Minimum 1 year of Service Advisor experience in the automotive service industry.
2. CDK experience is required.
3. Professional, friendly, and customer-oriented with a high emphasis on good CSI and selling capabilities.
4. Ability to sell and recommend maintenance and repairs to our loyal customers.
5. Strong computer skills.
6. Good communication skills and attention to detail.
7. Must have the ability to multi-task and work under pressure.

What's in it for you?

1. Excellent management support and guidance.
2. Opportunities through our Internal career mobility program.
3. Access to health, dental, and vision insurance.
4. Disability, critical illness, and life insurance for the unexpected.
5. Our Employee Assistance Plan (EAP) for you and your family's wellness.
6. Discount on vehicles, service, and parts for you and your family.
7. Discounts to retailers and service providers across the country.
8. Free and engaging employee events.
9. Did we mention we love giving back to our communities?

***This compensation range will be based on knowledge, experience, and bonus earnings***

Job Type: Full Time - Permanent

Compensation: $50,000 - $70,000 per year (after salary and bonus)

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands, and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville, and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however, only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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