Senior Data Analyst

Senior Data Analyst - Guest Support Insights & Analytics

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we/'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

GEC Data analytics team supports all aspects of the Guest Education Center (our customer support center) through data and advanced analysis. We connect data across the guest journey – from stores and site, to after purchase – to understand what guests need and how to make their interaction with lululemon great. We are analytical, curious and always looking to connect data to guest experiences.

core responsibilities

- Analyze & provide actionable insights on Guest Support performance for product teams and senior leaders.
- Creation and maintenance of ML models in our data lake (revenue, appeasement, interactions, etc.)
- Support our product teams with analytics, A/B testing and quantifying business impact, including financial implications.
- Creates presentations, business commentary, and dashboards for GEC Operations & Technology partners
- Performs financial modeling/simulations, sensitivity analysis, hypothesis creation and testing
- Provides analytical support and tracking for financial forecasts for strategic initiatives within Guest Support
- Consults on data warehouse integrations and collaborate with technical reporting cross functional partners
- Share trends, identify gaps, and make recommendations with our product and operational teams to determine how to optimize revenue and drive automation.
- Collaborate with cross functional partners on large scale, high impact intake requests to identify reporting solutions and providing insights from GEC operational data
- Build and analyze reports and dashboards to identify trends and results in employee information (LOAs, attrition, training effectiveness, etc).

qualifications

- 5+ years experience in analytics focused role
- Strong Proficiency with SQL and Python Required
- Power user of MS Excel & Power BI
- Experience with Snowflake and Databricks an asset
- Experience with financial reporting an asset
- Strong knowledge of Salesforce CRM and datacloud
- Experience with data modeling principles and best practices
- Proven ability to form clear business requirements for ambiguous business questions
- Skilled at turning complex analysis into simple conclusions and recommendations for executive leadership

must haves

- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes
Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $105,800 - $138,800 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.

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