Guest Relations Attendant

4 weeks ago

City of Cold Lake, Canada Canada West Ski Areas Association Full time

The Municipal District of Bonnyville No. 87 invites applications for the position of seasonal Guest Relations Attendant. Successful candidates will be responsible for meeting, greeting, and assisting guests by answering inquiries, selling tickets, and marketing the products, services, and programs of Kinosoo Ridge Resort

Duties & Responsibilities:

- Answer guest inquiries in a prompt and professional manner by telephone, e-mail, and in person, as well as refer guests to appropriate individuals/departments for further assistance.
- Assist in developing guest relations in a professional manner, while providing quality customer service to provide a positive guest experience.
- Sell tickets, passes, gift cards, and any other resort products, as well as promote special events.
- Assist in daily cash flows by completing and balancing daily cash outs.
- Organize and file documents.
- Inventory tracking.
- Assist with events.
- May be cross trained in other areas as required to provide coverage.
- Ensure all rules, regulations, policies, and procedures are followed in a consistent manner.
- Perform other related duties within the scope of the position as required.

Qualifications:

- Excellent customer service skills, with previous experience in a customer service role considered an asset.
- Excellent interpersonal and communication skills.
- Experience with guest relations will be considered an asset.
- Excellent sales and cash handling skills.
- Basic math skills.
- Proficient computer skills.
- Detail oriented and well organized.
- A personable and positive attitude when dealing with customers.
- Ongoing commitment to safety.
- Obtain a Criminal Record Check.
- Will be required to work weeknights, weekends, and holidays.
- Class 5 driver’s license will be considered an asset.

Please visit md.bonnyville.ab.ca/jobs.aspx for a full job description.

All interested applicants are invited to submit their resume, in confidence to:
Municipal District of Bonnyville No. 87
Attn: Human Resources
Postal Bag 1010
Bonnyville, Alberta T9N 2J7
Fax: (780) 826-4524
Email: hr@md.bonnyville.ab.ca

Closing Date for Applications: Open until suitable candidate found

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