Customer Service Representative

2 weeks ago

Ottawa, Canada CSN Collision Full time

The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying payment, scheduling and maintaining customer satisfaction through out the repair process.

Job Type: Full-time

Reports to The Shop Manager

Responsibilities include, but are not limited to:

- Maintains records by filming invoices, debits, and credits.
- Have customers sign authorization forms, verify contact information, and collect keys upon vehicle drop off.
- Accept payments from customers regarding customer pay and deductibles.
- Protects the organization's value by keeping information confidential.
- Primary phone receiver, should be answering 90% of incoming calls.
- Document and Complete paperwork for all customers dropping off and picking up vehicles.
- Book Rentals for Customers.
- Schedule clients for repairs and prepare and file white folders.
- Notify customers when the vehicle is ready for pickup.
- Schedule customers in for estimates as required.
- Contact the customer when the assignment is received.
- Arrange final tow to the shop when required.
- Assist in keeping reception tidy

Requirements

- Proficient data entry skills along with a knack for numbers
- Experience with operating spreadsheets
- Proficiency in English/French and in MS Office (Primarily word and excel)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills

Benefits

- Health and Dental Benefits
- RRSP Match Program
- Training and growth opportunities

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