Agent soutien fiscal

# **Our Privacy Statement & Cookie Policy****agents de soutien fiscal** motivé. Il s'agit d'une équipe mondiale bien établie, qui soutient nos produits fiscaux de pointe afin d'offrir une expérience client de premier ordre. Le candidat idéal possède à la fois des compétences en résolution de problèmes ainsi que des bonnes aptitudes à la communication **en anglais et/ou en français** une partie de notre clientèle étant à l'extérieur du Québec.Vous êtes fait pour le rôle d'**Agent de Soutien fiscal** si votre expérience professionnelle inclut : · Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie. · Expérience pertinente dans le domaine du service à la clientèle. · Baccalauréat, ou expérience équivalente. · **Un travail axé sur les objectifs:** Nous avons un super pouvoir dont nous n'avons jamais parlé avec autant de fierté que nous le devrions : nous sommes l'une des seules entreprises de la planète à aider ses clients à rechercher la justice, la vérité et la transparence. Ensemble, avec les professionnels et les institutions que nous servons, nous contribuons à faire respecter l'État de droit, à faire tourner les rouages du commerce, à arrêter les mauvais joueurs, à rapporter les faits et à fournir de l’information fiable et impartiale à des utilisateurs du monde entier. **Tax Support Agent**. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in **English and/ or French**.**About the Role** · Apply active listening skills to diffuse a potentially tense customer interaction. You’re a fit for the role of **Tax Support Agent** if your background includes: · Good knowledge of income tax. · Demonstrated ability to work collaboratively and cross-functionally. · Strong time management skills and ability to manage multiple priorities. · Ability to perform well under pressure. · Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems. · Team player with a flexible attitude and approach. · Customer service orientation and experience, with proven success in customer support and relationship management. · Minimum of 1 year of relevant work experience in customer service. · Bachelor’s Degree or equivalent experience. · Good knowledge of the accounting cycle and/or experience in an accounting office. · Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646). **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.**Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.**Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.**Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.**Making a Real-World Impact:**We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .
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