Field Supervisor

The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay–a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all. The City of Thunder Bay is a place where art, culture and nature come together Watch this video to learn more about our City at:

Job Description
Lead with Purpose. Support Mobility. Connect Our Community. At the City of Thunder Bay, Our City Runs on People Like You. Together, we are building a workplace where everyone belongs, where your leadership, operational expertise, and commitment to safety help deliver an essential service that connects people to work, school, healthcare, recreation, and the community every day. Here, you’ll play a critical role in supporting frontline transit operations, providing on-street leadership to Transit Operators, responding to operational challenges, and helping ensure our transit system remains safe, efficient, reliable, and customer-focused. You’ll work alongside a dedicated team committed to delivering exceptional public service while fostering a culture of respect, accountability, and continuous improvement. Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally. Where You’ll Make a Difference Every Day As the Field Supervisor – Operations within the Transit Division, you’ll be at the heart of daily transit operations, providing leadership and support in a fast-paced environment where no two days are the same. You’ll help ensure service reliability, support employee success, respond to operational and customer service challenges, and contribute to the safe and effective delivery of public transit throughout the community. Whether you live in Thunder Bay, you’re looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence are recognized, and make a meaningful impact across the organization. How You’ll Support the Team In this role, you will provide front-line operational leadership and field supervision to Transit Operators while helping ensure the delivery of safe, efficient, and customer-focused transit services. You will also have the following accountabilities:
- Responsible for field supervision of Section staff including monitoring performance, coaching/mentoring, health & safety compliance, and risk assessment.
- Participate in deployment of staff and equipment as required and monitors on-road service levels to ensure vehicles and personnel are operating to ensure delivery of superior customer service.
- Monitor adherence to a highly time sensitive schedule and makes operational adjustments to maintain the proficiency of the service throughout the operating day.
- Inspect and assess the transit system infrastructure for defects and hazards, initiate corrective actions, and review/report on work performed by contracted services.
- Monitor and control corporate risk and liability. Patrol and complete workplace reviews including on-board vehicle evaluations, act on findings, document conditions and maintains detailed records.
- Respond to workplace incidents and emergency situations including vehicle and passenger incidents; coordinate emergency service responses; investigate and prepare reports on claims for injury, damages, or complaints relating to incidents and takes appropriate action.
- Ensure safety regulations, programs, and procedures are adhered to through audits and monitoring; coordinate/conduct training, tailgate and safety meetings. What You Can Count On With Us We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Field Supervisor
- Operations, you’ll enjoy:
- A competitive salary that reflects your expertise
- A matching pension plan to help you build long-term financial security
- Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
- Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
- Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
- Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
- A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
- The opportunity to work in a dynamic environment where you