Sr. IT Support Analyst
2 weeks ago
Job Requisition ID: R_1403840
Work Location: Toronto, Ontario, Canada
Hours: 37.5
Line of Business: Technology Solutions
Pay Details: $76,800 - $115,200 CAD. This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Job Description:
Department Overview:
Building a World-Class, Diverse and Inclusive Technology Team
Technology Solutions is responsible for the development, implementation, and support of trading and operational systems at TD Securities. We support these applications for Front Office, Operations, Middle Office, Market Risk, Credit Management, and downstream systems in Enterprise Technology Solutions.
Position Overview – Sr. IT Support Analyst, Risk Technology Solutions
This role is primarily responsible for providing RTB support for Risk Management applications for wholesale and retail banking.
Role and Responsibilities
- Provide high-quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally.
- Perform proactive application health checks to prevent potential failures.
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
- Ensure problem resolutions are released in production on-time and with high quality.
- Ensure all changes to the Production Environment follow the TD Securities Change management process.
- Ensure change activities are performed on time, minimizing risk to the service/business environment.
- Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure.
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge-based articles in a timely manner and conduct training across regions.
- Develop and maintain relationships with Client(s), Relationship Managers, and Project Managers.
- Work effectively as a team, supporting other team members in achieving project/business objectives and providing client services.
- Support a positive work environment that promotes customer service, quality, innovation, and teamwork and ensure timely communication of issues/points of interest.
- Provide after-hours support if required.
Job Requirements
- Experience in Banking Operations technologies such as equity trading, equity derivatives, and equity back-office operations.
- Practical working experience in multi-tier applications support will be an asset.
- Practical experience of support both Physical and VMware environments.
- Understanding of equity financial markets and products.
- Experience working with developers, business analysts, and infrastructure support teams will be an asset.
- Knowledge of scripting, automation, and process improvement.
- Strong understanding of ITIL Incident Management, Problem Management, and Change Management.
- Working experience with technologies like Linux RH, Windows Server, Oracle, SQL, Python, and Java will be an asset.
Additional Information:
- Inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business.
- Learn voraciously, stretch your thinking, share your knowledge, and educate others.
- Communicate and collaborate with both technical and non-technical professionals.
- Cultivate winning relationships by building trust with business and technology partners.
- Share our commitment to productivity, effectiveness, and operational efficiency.
Who We Are:
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.
Colleague Development: If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding: We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process: We'll reach out to candidates of interest to schedule an interview.
Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only): Sans Objet
Our Values: At TD, we're guided by our purpose to enrich the lives of our customers, communities, and colleagues.
Our Commitment to Diversity, Equity, and Inclusion: At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
Helping to Make an Impact in Communities – TD Ready Commitment: TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
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