Customer Service Representative

3 weeks ago

Saanich, Canada Quadra Full time
Position: Customer Service Representative
Location: Delta, British Columbia (Hybrid/Flexibility policy – we require a presence of 2 days / week at the office).
Status: Contractual – 12-months

Are you passionate about customer service and problem solving? If so, it's time to join the Quadra Group At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surroundings describe you as a team player, here's your chance to join our team as a Customer Service Representative

We are looking for a Customer Service Representative based out of Delta, British Columbia, with a possibility to work from home as per our Flexibility/Remote Work Policy. In this position, you will have the opportunity to be part of a professional, fun, innovative, and determined team.

As a Customer Service Representative, you will be responsible for:

- Communicating effectively with customers, taking orders, and following up on them.
- Maintaining relationships with our sales team to achieve the highest level of customer service.
- Initiating collaboration between shipping, receiving, accounting, and the procurement/logistics department.

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation and enthusiasm will be an asset when you join our team as a Customer Service Representative.

About your future team

When you join Quadra, you'll be part of a 47+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies and certified as a Great Place to Work overall.

Main Responsibilities:

- Communicate with customers via phone and email.
- Process and validate customer orders in Quadra's ERP system and follow up needs and requests through Salesforce.
- Monitor orders through the sales cycle to ensure on-time delivery to customers.
- Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
- Ensure that customer requests and issues are handled satisfactorily and in accordance with the companies' guidelines.
- Assist customers with requests and inquiries; documentation, pricing, samples, etc.
- Work collaboratively with your assigned Accounts Managers to connect to customers' needs and issues within the Chemical Manufacturing space.
- Ensure customer details and requirements are maintained and communicated internally.
- Work in synergy with other departments to ensure full customer focus.
- Follow best practices, procedures, and customer excellence standards.

Requirements:

- A postsecondary diploma in administration, business, communication or in a related field would be an asset.
- Minimum of 3+ years of relevant experience as Customer Service experience in a distribution, logistic or manufacturing environment.
- Proven experience of strong communication over the phone and via email.
- Possess a strong work ethic and a passion to succeed; compassion, integrity, and honesty are very important qualities to have.
- Proven ability to work independently and in a team environment.
- A desire to work in an environment where decisions must be made quickly and under pressure.
- Excellent interpersonal, communication and analytical skills.
- Excellent organizational and problem-solving skills.
- Strong computer skills with the Microsoft Office Suite and with an order and inventory system; Experience on JD Edwards and Salesforce would be considered as a strong asset.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented,Great Place to Work certified organization. In addition to being Great Place to Work certified, Quadra has been recognized as one of theBest Managed Companiesfor over 20 years You will work with dynamic colleagues who are eager to share their knowledge with you.

Benefits:

- Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program.
- Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability.
- Generous vacation, personal days and additional stat holidays
- Helping each other and having fun are part of our core values
- A strong company culture built on collaboration, fun and mutual support – core values that define our workplace.
- A fully digital environment that embraces innovation.
- Strong training programs designed to support your integration to this role.
- Opportunities for advancement and professional development; a growing company that focuses on its people
- Participate in various internal and external trainings.
- Possibility of joining various company committees.
- Social activities organized by the company.
- Employee recognition program (years of service, merit awards, etc.).
- A stable, private, family-owned company with a strong infrastructure and foundation.
- Employee assistance program (EAP).
- Employee referral program ($).
- And much more

Compensation Information: The annual base pay range for this position is reasonably expected to be $43,600 to $65,400. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Quadra's salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.

#LI-Hybrid

#quadra1

Quadra supports and values diversity and offers equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

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