Operational Lead

Meroka is building the future of independent medicine in the United States. We provide operations, finance, tech, and strategic support to physician-owned practices-helping them grow sustainably and with soul. This is in addition to support for physicians transitioning ownership to the employees of the business.

We believe in clear communication, practical systems, thoughtful design, and long-term thinking. Our tone is warm, grounded, and confident-but never corporate or clinical.

- You see software as a checklist, not a conversation
- You don’t like being the glue between product, people, and process
- You want to be handed a playbook instead of co-creating it
- You prefer process over people
- You aren’t motivated by long-term impact or transformation

✅ What You’ll Do

- Lead onboarding and implementation for new Meroka practices—ensuring each clinic gets up and running smoothly with the systems and tools we provide
- Serve as a trusted sounding board to physicians, managers, and staff—helping them identify where Meroka can add value, and adapting implementation to fit their workflow
- Coordinate and deploy product & vendor rollouts in a way that respects the pace and personality of each practice
- Work closely with product, engineering, and partnerships teams to bring practice feedback into our roadmap —this role is on the frontlines and your insights will shape what we build next
- Identify where external tools or resources are needed and help orchestrate their selection , testing, and deployment
- Planning, monitoring and managing the necessary resources ( human, financial, physical, technological, etc.) to ensure provision of quality services and work is achieved in effective and efficient manner
- Proactively spot areas where clinics may be stuck, overwhelmed, or underutilizing our tools—and step in with support, training, or better processes
- Contribute to the long-term development of our enablement playbooks and tools —this is a building role, not a plug-and-play job
- Build trust, momentum, and ownership within our practices —ensuring they feel deeply supported and set up for success
- Eventually, mentor and grow a team to scale your work across more practices
- Has 6 years’ experience in consulting, operations, customer experience, implementation or a related cross-functional role where empathy and execution mattered equally
- Has worked in (or closely with) healthcare settings and understands the complexity and humanity of clinical operations
- Loves being the connective tissue between teams and thrives in ambiguity
- Is great at spotting patterns, diagnosing bottlenecks, and designing workflows
- Writes clearly, thinks visually, and can move from idea to execution quickly
- Can confidently manage multiple clinics in different phases of enablement without dropping balls
- Knows how to use AI tools as leverage —not shortcuts
- Can thrive in a hybrid rhythm (3–4 days/week in-person in Montreal)
- Brings emotional intelligence , cultural awareness, and a people-first mindset to every conversation

💰 What We Offer

- Competitive Compensation , depending on experience
- Health benefits, retirement savings matching and unlimited vacation
- A mission-driven, purpose-led role with creative freedom
- Ownership of your area: this is not a siloed role
- A fast-moving, kind, and ambitious team that values thoughtful, useful work
- Opportunities to grow into a larger leadership role across partnerships and operations
- This role is an opportunity for frequent travel across the USA for in-person onboarding, training, and enablement support. All travel will be coordinated and supported by the Meroka team.

📣 How to Apply

Please send us either your CV or a brief summary of your experience. Our Chief of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a short 10-minute introductory phone call as the first step of the interview process.

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