Claims Examiner

We offer more than a job, we offer a career

- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

BFL CANADA is looking for a Claims Examiner for its Vancouver Office

Your tasks will include overseeing the resolution of claims on BFL CANADA Real Estate accounts, ensuring all processes are executed efficiently, and promoting BFL CANADA as the broker of choice.

If you're looking for a dynamic and collaborative work environment, keep reading

Your day as a Claims Examiner:

- Upon notification of a new claim, reviews the relevant policy and gathers all necessary facts and information for the insurer.
- Conducts analysis of claims and coverage and recommends solutions to coverage issues.
- Provides technical expertise to internal and external clients regarding claims coverage.
- Negotiates payments and reimbursements on the insurer’s behalf.
- Updates the broker on the status of the claim, if required.
- Enters and maintains current and accurate information in LEO, bordereau and Lineage.
- Carries on all tasks required by Delegated Authorities, notably examining reports, issuing payments, helping with month-end reports and reconciliation of payments.
- Maintains current and accurate files and documentation for each claim.
- Builds and maintains excellent working relationships with internal clients, adjusters, insurers and related trades and experts.
- Identifies any client or system issues that may arise to the appropriate individuals.
- Complies with all corporate policies and procedures.
- Develops claims management reports and distributes reports to management as required.
- Supports the Claims team with problem files and difficult situations.

Our Ideal Candidate:

- Minimum 3 years claims handling experience, ideally with exposure to condo claims
- Chartered Insurance Professional, or in the process of obtaining the designation is ideal
- Level 2 license is preferred
- Excellent knowledge of coverage and good analytical skills.
- Strong problem solving skills in a timely manner
- Strong verbal and written communication skills
- Ability to work well independently, as part of a team and with others throughout the organization
- Good knowledge of Microsoft Word and advanced proven Excel skills
- Effective time management and organizational skills
- Customer focused and service oriented
- Attention to detail and precision essential
- Able and willing to work under pressure when needed

The expected salary for this role ranges from $65,000 to $90,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

Office Information

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

Let’s stay in touch: follow us on to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website:

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.