Marketing Manager

3 weeks ago

Markham, Ontario, Canada Amphenol ICC Full time
Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. The primary end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

POSITION SUMMARY:

The Marketing Manager at Amphenol HSIO will oversee the management and development of strategic customer accounts, ensuring alignment with the company's revenue and operational goals. This role is responsible for leading a team of account managers, providing guidance on customer relationship management, and driving revenue growth through effective demand planning and revenue forecasting.

ATTRIBUTES:

- Organized: Arranges work in a systematic way in order to effectively manage workflow.
- Effective Communicator: Exchanges information with clarity, empathy and understanding. Listens actively showing a genuine interest in what the speaker is saying. Tailors message to audience for maximum impact.
- Deadline Driven: Demonstrates a strong commitment to timely delivery. Adept at managing time and priorities, ensuring that key deliverables are completed on schedule.
- Customer Centric: Places customer needs first and works to deliver solution-based assistance through products and services.
- Continuous Improver: Committed to identifying and implementing incremental improvements to services, products and processes.
- People Oriented: Focused on building relationships and making those around them feel valued, included and motivated at work.

RESPONSIBILITIES:

The Marketing Manager responsibilities will include, but are not limited to:

1. Revenue Growth and Forecasting:

- Partner with finance, sales, planning, and production teams across multiple global sites to integrate revenue projections into company-wide planning processes.

- Provide critical insights into risks and opportunities impacting overall business performance.

- Monitor and drive revenue growth across assigned accounts, ensuring targets are met or exceeded.

- Lead demand planning activities, ensuring forecasts are accurate and aligned with operational capabilities.

- Collaborate with finance, planning, sales and production teams to integrate revenue projections into planning.

- Ensure forecasts align with operational capacity, inventory levels, and production timelines.

2. Account Management:

- Oversee the management of key customer accounts, ensuring alignment with business objectives.

- Support Account Managers in developing strategic account plans and resolving complex customer issues.

- Build and maintain strong relationships with high-level stakeholders at key customer organizations.

3. Customer Advocacy:

- Serve as an escalation point for customer issues, ensuring prompt resolution and maintaining high satisfaction levels.

- Advocate for customer needs internally, influencing product development and service improvements.

4. Team Leadership:

- Lead and mentor a team of Account Managers, providing guidance on account strategies and best practices.

- Set performance goals and conduct regular performance evaluations for team members.

- Facilitate training and development opportunities to build team capabilities.

5. Reporting & Analytics:

- Prepare and deliver monthly forecasts for key accounts, analyzing variances and addressing potential risks with actionable recommendations.

- Oversee the maintenance of customer records, sales activities, and account plans in QAD and Excel.

- Prepare and present detailed reports on account performance, demand planning, and revenue forecasts to senior leadership.

QUALIFICATIONS:

- Bachelor's degree in Business Administration, Engineering, Supply Chain, or a related field. A technical background.
- Experience in electronic components industry is a strong asset.
- 7+ years experience in account management, sales or business development.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
- Proficiency in demand planning tools, CRM systems, and Excel.
- Strong analytical skills, with the ability to interpret complex data and provide strategic insights.
- Ability to work collaboratively across departments and manage cross-functional projects.
- Ability to travel up to 30% to meet with customers and teams across different locations.

CORE COMPETENCIES:

- Customer Focus: Demonstrates a strong commitment to meeting customer needs and enhancing customer experience.
- Analytical Skills: Strong data analysis skills to interpret demand trends and adjust strategies accordingly.
- Leadership: Capable of building, mentoring, and leading a high-performing team in a dynamic environment.
- Communication: Excellent verbal and written communication skills, able to convey complex information clearly to both internal teams and customers.

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