Colleague Concierge

4 weeks ago

Edmonton, Canada Accor Hotels Full time

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

Job Description

Starting Rate of Pay: $19.60/hr CAD

The position is responsible for uplifting and maintaining colleague morale and lifestyle on property while completing daily administrative tasks at the Colleague Concierge Desk. This position requires a personable and enterprising individual who can provide a high level of service to all colleagues by communicating information, assisting with inquiries, and welcoming new colleagues to the property. In this role you will support the hotel by:

1. Servicing the Colleague Concierge Desk by receiving and directing communications and inquiries from colleagues via face to face, phone, or electronic interactions.
2. Daily distribution and upkeep of colleague uniform inventory, including coordinating with the Laundry Department, in-house tailor, and 3rd party businesses to ensure all uniforms are up to Fairmont standards.
3. Daily organization and distribution of personal colleague mail, including regular audits and maintenance of records in accordance with existing policies.
4. Actioning the colleague pre-arrival and welcome process, including but not limited to communicating with and greeting all incoming colleagues, issuing uniforms, and processing all necessary housing paperwork.
5. Communicate with Colleague Services to ensure that all tenant concerns are addressed in a prompt and efficient manner.
6. Liaise with T&C and Security to communicate colleague concerns and address matters of rules and regulations.
7. Other duties as assigned.

Qualifications

Your experience and skills include:

1. Previous customer related experience is an asset.
2. Valid Alberta driver’s license is a requirement.
3. Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred.
4. Previous relevant experience with a demonstrated track record of delivering professional, amicable, and engaging service.
5. Knowledge of Canva Design Suite an asset.
6. Knowledge of social media platforms an asset.
7. Possession of good verbal and written communication, organizational, and collaborative skills.
8. Proficient in multitasking and performing well in fast-paced environments.

Your team and working environment:

1. Fast-paced, upscale, luxury hotel.
2. Close proximity to Marmot Basin Ski Resort in winter and world-renowned hiking trails in summer.
3. Hospitality employees worldwide making this a great place to develop lifelong connections.
4. Sitting – 1-3 hrs/day.
5. Walking and Standing: 5 hrs/day.
6. Physical effort: medium – required to lift up to 30 lbs.

Job Perks & Benefits:

1. Subsidized staff accommodation provided.
2. Complimentary meal in our staff cafeteria each shift.
3. Access to Employee Travel Program.
4. Discounts on hotel Food & Beverage, Spa, and Golf Memberships.

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo#BELIMITLESS

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