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15h Left Quality Assurance Assessor
4 weeks ago
Quality Assurance Assessor (Nursing & Midwifery)
The British Columbia College of Nurses & Midwives is the regulatory body for all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Our mission is to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.
We are seeking a Quality Assurance Assessor to join our team. This role will work closely with the Quality Assurance team and liaise with BCCNM staff regarding registrant QA programs. The successful candidate will provide information, direction, support, and advice to internal and external contacts for all registrant quality assurance requirements and processes.
Key Responsibilities:- Supports the day-to-day operations of registrant quality assurance including contacting and/or following up with registrants; monitoring email and email system issues; where necessary, triages registrants to QA Coordinator, QA Consultant or Quality Assurance Planning Assessor, and escalates issues/challenges for follow up.
- Assesses registrant data to determine if they meet quality assurance requirements, including monitoring of compliance. Generates and compiles reports for review by the QA team.
- Collaborates with other QA team members to ensure that registrants complete quality assurance requirements in a timely manner.
- Liaises with registrants regarding issues, decisions, and required data, provides feedback and advice related to QA requirements, and monitors progress of registrants in quality assurance processes.
- Escalates problems or issues related to known workflows to the QA Coordinator for direction and/or resolution.
- Develops, documents, and implements work processes related to the operation of registrant quality assurance. Liaises with the College's staff to troubleshoot issues and to ensure that the College's website and QA database support the work of the QA team.
- Maintains records and statistics and provides support to the development of related reports, as required. Aggregates and compiles qualitative and quantitative data and prepares relevant information to support review by QA program staff and leadership, QA Committee, and government.
- Participates in organizational and registrant quality assurance measurement, monitoring, improvement, and evaluation activities.
- Bachelor's degree in administration, health administration, education or related area of discipline, or equivalent combination of relevant education and work experience related to health regulation or administration.
- Up to three years of experience in related positions.
- Excellent organization and planning skills to effectively manage and meet timelines for concurrent projects.
- Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained.
- Strong attention to detail is required.
- Strong working knowledge of MS Office required. Proficiency or demonstrated ability to become proficient in MS CRM Dynamics, and MS SharePoint or equivalent online programs required.
- Strong interpersonal, verbal, and written communication skills. Ability to interact and communicate effectively, and maintain good relations with colleagues, registrants, and other individuals and organizations within and external to BCCNM.
- Ability to work independently, and effectively as a member of a team.
- Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to nursing and midwifery practice and health care.
To be considered for this position, please submit your application online by 11:59pm on February 17, 2025. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
