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Quality Assurance Specialist

1 week ago

Vancouver, British Columbia, Canada Quality Forum Full time

About the Role

The Quality Assurance Assessor plays a crucial role in ensuring the highest standards of quality in our registrant QA programs. This position is responsible for providing information, direction, support, and advice to internal and external contacts regarding all registrant quality assurance requirements and processes.

Key Responsibilities

  • Supports the day-to-day operations of registrant quality assurance, including contacting and/or following up with registrants, monitoring email and email system issues, and triaging registrants to QA Coordinator or QA Consultant.
  • Assesses registrant data to determine if they meet quality assurance requirements, generates and compiles reports for review by the QA team.
  • Collaborates with other QA team members to ensure that registrants complete quality assurance requirements in a timely manner.
  • Liaises with registrants regarding issues, decisions, and required data, provides feedback and advice related to QA requirements, and monitors progress of registrants in quality assurance processes.
  • Escalates problems or issues related to known workflows to the QA Coordinator for direction and/or resolution.
  • Develops, documents, and implements work processes related to the operation of registrant quality assurance, liaises with College staff to troubleshoot issues and ensure that the College's website and QA database support the work of the QA team.
  • Maintains records and statistics, and provides support to the development of related reports, as required.
  • Participates in organizational and registrant quality assurance measurement, monitoring, improvement, and evaluation activities.
  • Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC's health care system.