Supervisor, Family and Income Stability

3 weeks ago

Brantford, Ontario, Canada Ontario Municipal Social Services Association Full time
Supervisor, Family and Income Stability (City of Brantford)

Supervisor, Family and Income Stability - Job ID #2277

Status / Job Type: Permanent Full Time
Commission: Comm Serv & Social Development
Department: Comm. Strate & Family Support
Union Affiliation: APAE/EXEMPT
Number of Openings: 1
Rate of Pay: $43.21 to $54.01
Benefits Entitlement: Yes
Hours of Work: 35
Closing Date: March 13, 2025

Position Summary

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment. The City is committed to the professional development of our staff and invite you to come, grow with us

As the Consolidated Municipal Service Manager (CMSM), the City of Brantford is responsible for planning and managing the Ontario Works program throughout the City of Brantford and County of Brant. Reporting to the Manager, Family & Income Stability, the Supervisor will provide supervision and oversight for the Ontario Works Programs.

Duties include but are not limited to:

- Monitor and review business processes, legislation, regulations and guidelines, as well as broader trends within the local community, assess need for improvements and compile recommendations for policy changes/development with the Ontario Works Programs.
- Supervise, coach and mentor a team of staff to achieve organizational objectives consistent with the Department's mission and values as well as relevant legislation and policies.
- Review files, analyze statistical data and reports, program outcomes, performance measures, local trends and suggest appropriate strategies for planning, gap analysis and to ensure achievement of departmental results.
- Provide subject matter expertise on projects with internal and external partners, participate on working groups/committees and liaise with other service managers, community and provincial partners as required.
- Ensure effective communication, collaborating with community programs and local community partners and agencies to support transformation within the Ontario Works Program.
- Effectively resolve customer complaints, monitor trends and make recommendations regarding changes in policies and practices to achieve customer service benchmarks.
- Research and prepare reports, as required both written and oral.
- Act as a Departmental representative to educate and inform the public and community agencies about the range of services that are available and program policies, legislation and practices.
- Support the success of client navigation teams, including the development of community partnerships and client navigation tools.
- Valid G class driver's license and access to a reliable vehicle.
- Other duties as assigned.
- This is a hybrid position based out of the Ontario Works Office in Brantford with weekly in-office requirements.

Qualifications

- Completion of a University Degree in a human services or a related field, such as child/family, social sciences, business/public administration.
- Two to three years of previous experience in an administrative role is required.
- Minimum of one (1) year experience in a supervisory role is required.
- Must have demonstrated interpersonal, team leadership skills as well as verbal and written communication skills.
- Must possess thorough knowledge of current relevant legislation, standards, acts, and related provincial frameworks (e.g. Ontario Works).
- Proficiency in Social Assistance Management System (SAMS), as well as all standard office productivity software.
- Knowledge of budgeting, financial processes/management, and business planning.
- Valid G class driver's license and access to a reliable vehicle.
- IMS 200 Certification or equivalent (ICS200) is considered an asset. Subject to course availability, certification must be achieved within the first year of employment.

Qualified candidates please attach one PDF formatted resume & cover letter. To apply online, please visit the City of Brantford website at https://brantford.ca/careers and click on Current Opportunities.

Information gathered relative to this position will only be used for candidate selection.

We thank each applicant for taking the time and effort to submit your resume; however, only candidates to be interviewed will be contacted.

The City of Brantford is committed to diversity and inclusivity in our employment practices. We promote the independence, dignity, integration, and equality of opportunity with persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations, including alternative formats, are available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact the Human Resources Department at 519-759-4150.

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