Team Lead, Quality

Bayshore HealthCare is one of Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.

The Client Safety/Quality Team Lead, in collaboration with Bayshore Enterprise (Quality and Client Experience) and reporting to the SMCQPP, provides support in the implementation, sustainability and integration of an enterprise Quality Framework and Client Safety Strategy. Working with various business divisions, the main priority of the Client Safety/Quality Coordinator will be to advance a culture of safety (RL6, Health & Safety – H&S, IPAC), quality and clinical engagement. The Client Safety/Quality Lead will coordinate the development, implementation and ongoing evaluation of systems and processes to integrate quality and client safety principles and practices throughout the organization. Additionally, the incumbent will provide support to the internal quality audit program, lead quality improvement projects, report on H&S / quality initiatives, Chair the Quality and Professional Practice Council including the development and revision of enterprise wide quality/risk policies, procedures and training materials.

DUTIES AND RESPONSIBILITIES

Primary Accountabilities:

1. Strong understanding of an integrated approach to quality, risk, client safety and experience.
2. In collaboration with the SMCQPP and Regional Director, provides leadership and supports the continued implementation of a robust incident management approach and sustainability of a just reporting culture, including but not limited to facilitating critical incident management and clinical chart reviews, quality of care reviews, Joint Health & Safety / RL6/ IPAC, training and reporting of Client Safety trends.
3. In collaboration with the different ICS @ Home divisions, lead and support the implementation of a robust enterprise Client Safety Strategy and serve as the primary liaison for organizational Client Safety related requirements. This includes working closely with the H&S Director and Clinical Quality (CQ) at National Service Centre (NSC).
4. Responsible for the Quality & Professional Practice Council; action plans and documentation.
5. Collaborate with the Area Directors and Clinical Practice Leaders to promote a high reliability learning culture by aligning the quality and client safety principles with the organizational and departmental goals and objectives.
6. Raise awareness and understanding of Client Safety principles and priorities throughout the @ Home/Community division.
7. Lead the development and delivery of Quality and Client Safety related educational and communication materials.
8. Support the implementation of an enterprise Quality Framework and all the related tactical activities.
9. Lead corporate Quality Improvement initiatives as required; including the IPAC link for hand hygiene compliance, IPAC survey data report and Dashboard. Data tracking, management of timely audits, communication strategy with monthly staff meeting sharing or on Infobay.
10. Internal Quality Audit Team (IQAT) coordination and support as required.
11. Support the management and execution of Accreditation Canada related logistics.

Secondary Accountabilities:

1. Builds capacity for quality improvement through coaching, mentoring and enabling staff throughout the @Home/Community division.
2. Supports committees and working groups related to Quality, Client Safety and Experience activities as required.
3. Supports the policy and procedure management process in partnership with the Clinical Quality and Risk Team and other key stakeholders.
4. Prepare weekly, monthly and quarterly Q/R Team reports as required.
5. Prepare monthly presentation for monthly department meetings as required.
6. Participate in ongoing internal and/or external continuing education activities.
7. Complete a monthly Quality Newsletter.
8. Ensure communication on quality is disseminated to all staff and stakeholders (clients, families, partners) where appropriate.
9. Adhere to Bayshore Policies and Procedures.
10. Participate in quality activities and continuous improvement initiatives aligned to the goals of the Clinical Quality and Risk portfolio.
11. Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
12. Active leadership role in the design, implementation, adoption and sustainability of integrated digital health systems (e.g. electronic medical records, portals, etc.), for professionals and paraprofessionals, resulting in greater efficiency in the utilization of digital health systems for the delivery of safe, high quality evidence-based care.
13. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
14. Complete other tasks as requested.

Education and Experience

1. Qualification, certification, designation in healthcare and quality related improvements.
2. A Regulated Health Care Professional is an asset.
3. Strong knowledge and experience with conducting Quality of Care Reviews, Clinical Chart Reviews and Quality Improvement initiatives / indicators.
4. Previous experience in healthcare industry leadership (3-5 +years) required.
5. Strong knowledge of Client Safety principles and applicable frameworks; strong knowledge of IPAC and Joint Health & Safety fundamentals.
6. Experience in training and education and Adult Learning Principles.
7. Experience in leading large scale projects and Change Management strategies.
8. Certification and/or previous experience in Quality Improvement, Risk Management and Health & Safety.
9. Previous experience in coordinating Accreditation Readiness.
10. Working knowledge of applicable legislation, college regulations, standards and scope of practice.
11. Knowledge and experience in researching information, data analysis and using statistics.
12. Good understanding of statistical concepts, Lean concepts and proactive risk management.

Other Skills and Abilities

1. Exceptional customer relations and teamwork skills; intermediation to advanced skills in general, administrative or executive level writing skills; strong commitment to continual learning; fluency in written and spoken English.
2. Successful candidates must complete a six-month probationary period specific to the position.
3. Comfort with statistics and trends analysis.
4. Ability to handle multiple problems simultaneously.
5. Familiarity and comfort with MS Excel Database design and management.
6. Intermediate to advanced level PowerPoint.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

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