Team Lead

3 weeks ago


Markham, Ontario, Canada Roots Full time

Company Culture

At Roots, we are a brand that embodies a culture and lifestyle. We seek dynamic individuals who are passionate about retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet.

We believe our team members are essential to our success, and we provide opportunities for growth and development. Our inclusive environment encourages employees to 'spread their roots'.

Job Overview

The Team Lead plays a crucial role in linking the leadership team with sales associates by supporting operational functions and motivating the team to achieve exceptional results. Reporting directly to the Store Manager, the Team Lead provides coverage and support during absences and models desired behaviors to promote a positive customer experience.

Key Responsibilities

  1. Leads a sales team with 1+ year of related retail experience, preferably in luxury retail.
  2. Proven ability to successfully lead a team and viewed as a leader among peers.
  3. Experience with POS management, daily banking procedures, and submitting timely reports.
  4. Strong organizational and problem-solving skills.
  5. Dedicated to delivering an exceptional customer experience.
  6. Able to collaborate with others while being self-motivated.
  7. Availability for varied shifts, including weekends, closing, and holidays.

Impact and Opportunities

  • Demonstrates a customer-centric selling culture and builds brand loyalty through excellent product knowledge.
  • Partners with store management to optimize results and execute store operational activities.
  • Contributes ideas and solutions to improve productivity and operations.
  • Assists with new associate onboarding and training.
  • Cooks associates on customer service fundamentals and provides feedback.
  • Resolves customer service matters.
  • Oversees and delegates tasks to maximize efficiency.
  • Communicates performance feedback to store management.
  • E nsures team breaks and meal periods.
  • Creates open communication on the sales floor.
  • Ensures adherence to company policies and guidelines.
  • Performs opening and closing procedures and inventory duties.


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