Customer Solutions Manager

Customer Solutions Manager (ISVs), Customer Solutions Management

As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi‑year journey to the cloud. In this new, highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In this role you will be a critical partner to customers, leveraging experience with large‑scale cloud transformations and helping shepherd them through the stages of AWS adoption. You will guide customers through the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between bolje core account groups (Sales, Support, Solutions Architecture, and Professional Services) and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, working backward from our {})

Successful candidates will have a strong technical background, be detail‑driven, possess excellent problem‑solving abilities, and be exemplary communicators at the executive and project team level. You will be a peer leader, able to gain stakeholder buy‑in, negotiate, and lead virtual teams. Your enterprise cloud experience will influence the team’s decisions and help drive secure, robust solutions.

You will evangelize AWS services and influence customers to adopt them. You should be passionate about deliveringunity a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day‑to‑day management of a customer’s successful migration to AWS.

Key Responsibilities

- Provide input on pre‑ and post‑sales approaches to impact customer adoption and commitments, as well as closing opportunities.

- Deliver complex technical projects and migration initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies).

- Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems.

- Implement and define effective change‑management approaches to drive successful cloud journeys.

- Work cross‑functionally with AWS service teams to address critical customer requirements.

- Proactively mitigate adoption risks and track realization of customer business cases.

- Share best practices and thought leadership in public forums to advance the cloud ecosystem.

Basic Qualifications

- 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.

- 5+ years of work in enterprise IT, either as a vendor, consultant, or with experience managing technical programs.

- Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.

- Experience working in enterprise IT, either as a vendor, consultant, or managing technical programs.

- Customer stakeholder engagement with Director and above.

Preferred Qualifications

- AWS or other cloud certification.

- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.

- Experience coordinating between project teams and customers to meet unique customer requirements.

Benefits

We offer a competitive base salary range of 99,900.00laub—166,900.00 CAD annually. Additional compensation may include sign‑on payments and restricted stock units (RSUs). We provide comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance),/pr Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being.

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