13487 - Employment Counsellor

Division

Integrated Services for Newcomers

Program

Employment & Entrepreneurship Services - WorkBC Employment Services

Employment Type

Permanent Full-Time (35 hours/week)

Number of Positions

1

About the Position

The Employment Counsellor works with a diverse range of individuals (including inclusion group members) to assist them in securing and maintaining employment or community attachment.

Reports to

Centre Manager

Key Duties and Responsibilities

- Performs active client recruitment

- Conducts formal needs assessments through structured interview processes to identify and prioritize issues that are preventing clients from achieving employment

- Develops personalized plans that addresses clients’ needs and making use of services available within WorkBC

- Makes referrals to community resources as needed

- Monitors client progress by reviewing activities and learning outcomes on a communication medium

- Reviews, revises and updates action plans to enhance self-sufficiency and sustainable labour market attachment

- Ensures clients achieve employment (or community attachment) in a timely manner

- Determines client needs and eligibility and administering financial supports where appropriate

- Completes
documentation and preparing financial reports as required

- Ensures client activities fall within the scope of the budget parameters

- Ensures billing milestones and employment sustainment targets for the program are met on an individual basis each month

- Captures client data to evidence qualitative and quantitative outcomes

- Writes client progress notes, follow‑up reports and success stories

- Other related duties as assigned by the manager

Education, Training and Experience

- Bachelor’s Degree in Social Services and/or Education; or a combination of training and professional experience in supporting individuals with disabilities and complex barriers

- CCDP an asset

- Motivational Interviewing training an asset

- Non‑Violent Crisis Intervention training an asset

- Mental Health First Aid training an asset

- Trauma‑Informed Practice training an asset

- Experience in career development

- Experience in employment counselling and work placement

- Experience in WorkBC programs an asset

- Experience conducting need assessments and developing action plans

- Experience in managing client data and documenting the counselling process

- Knowledge of career counselling, cross‑cultural counselling and job development

- Knowledge of the local labour market

Job Skills and Abilities

- Excellent written and oral communication skills

- Excellent interpersonal skills

- Excellent outreach skills

- Ability to establish and maintain counselling relationship with clients

- Ability to communicate effectively with service providers and stakeholders

- Ability to work independently and as a part of a team

- Excellent time management and organizational skills

- Excellent technical skills in MS Office and web‑based research tools

- Excellent attention to detail and commitment to excellence in service delivery

Additional Information

- Criminal Record Check Required

- Ability to work evenings and weekends as required

- Ability to work at multiple locations within the service catchment area

About S.U.C.C.E.S.S.

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil‑Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English‑language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people

Our staff is the source of our success and we make it a priority to ensure work‑life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well‑being our staff. Subject to the type of employment, benefit packages may include:

- paid time off ‘monthly wellness days’ (up to 12 days per year)

- additional agency holidays (2 additional statutory holidays)

- 3 weeks annual vacation (starting) and up to 7 weeks (maximum)

- company-funded pension (GRRSP)

- extended health & dental plan

- employee & family assistance programs

- access to wellness programs (such as subscription to Headspace), and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their applications by December 3, 2025

While we appreciate all applications, only those selected for an interview will be contacted.

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