Release Coordinator

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary

As a Release Coordinator, you will be at the heart of our technology initiatives, orchestrating the seamless implementation of releases. Your role is pivotal in planning, preparing, executing, and reviewing changes and releases, ensuring everything runs smoothly and efficiently.

You'll collaborate closely with Technical Change Owners, Change Managers, and Release Managers, championing compliance with Medavie's Change and Release Management Practices. As a key player in the IT Service Management team, you'll facilitate and coordinate the delivery of Medavie's services, making a significant impact on our success.

Key Responsibilities

- Strategic Oversight: Lead the planning and oversight of major technology initiatives, including lifecycle refreshes and modernization projects.
- Stakeholder Collaboration: Engage with key business and IT stakeholders to evaluate the risk, impact, and benefits of IT changes and releases.
- Compliance Champion: Ensure adherence to established Change and Release practices and compliance requirements.
- Resource Management: Facilitate resource management and align with Service Transition and Release Management objectives.
- Release Coordination: Support the planning and coordination of all phases and activities involved in releasing a system or system update into the production environment.
- Deployment Planning: Develop comprehensive release deployment plans based on input from multiple stakeholders within various portfolio teams.
- Risk Mitigation: Identify priorities, conflicts, dependencies, and risks for the release, and ensure plans are in place to mitigate those risks.
- Execution Assurance: Confirm that the release deployment plan is followed and that all release deliverables are completed in line with the release dates and deadlines.
- Process Improvement: Maintain documentation of all processes and identify opportunities for improvements to the release process.
- Technical Deployment Support: Support and facilitate coordination and communication during technical deployments that occur outside core business hours.
- Service Restoration: Provide support or coordination during high-priority service restoration activities in the event of major outages.

Required Qualifications

Education : University degree or college diploma in Computer Science or similar program preferred; equivalent experience to be considered.

Language Skills : English. Bilingualism would be considered an asset.

Work Experience : 5 or more years of IT experience in service operations, should have good understanding of technical infrastructure as well as the development lifecycle of a product or service.

Security Clearance: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Core Competencies

Communication Skills: Excellent verbal and written communication skills and delivers information clearly and confidently. Demonstrates the ability to tailor information and delivery to suit the nature of the material, audience, and situation.

Execution and Organization Skills: Ability to organize work and information in a well thought out manner to deliver on specific tasks and reporting deadlines. Exhibits high levels of energy and perseverance in the pursuit of established goals.

Knowledge: Proactively uses knowledge to improve process and procedures and takes action to make contributions to continual service improvement.

Teamwork: Understanding of how the job contributes to the overall work unit and takes the initiative to help with problem situations. Ability to ask and receive feedback and enjoys working with people both as part of a team and one-on-one.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

#J-18808-Ljbffr

---