Continuing Education Assistant

Posting Number SS0683 Position Information Position Title Continuing Education Assistant Division Access & Regions Department Continuing Education & Training Supervisor Title CET Manager
- Finance and HR Administration Location Campbell River (CR) Posting Type Internal/External Posting Position Status Temporary Desired Start Date 09/01/2026 Weekly work schedule (please indicate the start and end times for each day of work) Under Article 1.05 b) of the NIC CUPE Local 3479 collective agreement a temporary employee with an assignment less than twelve (12) months is excluded from the agreement provisions relating to Seniority (Article 11) and Layoff and Recall (Article 12). The offer of this temporary appointment, on an on-call, as required basis, does not guarantee any type of continued or future employment with the College, neither is there any obligation on the part of the College to assign you available work for which you may be qualified. The ending of a temporary appointment is not a discharge and is therefore not subject to the just cause provisions of Article 10.01 Pay Grade H: $30.44
- $32.30 Position Summary Under the direction of the Manager Contract and Training Services, the Continuing Education Assistant is responsible for supporting project teams, program delivery, and contract requirements of Continuing Education and Training Department. The Continuing Education Assistant is aware of the Mission and Values of North Island College, incorporating and practicing the values in everything they do.
- Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills Duties & Responsibilities
- 1. Responding to telephone, in-person and online inquiries in a knowledgeable, efficient and professional manner. Expediently returning information when requested by current or future clients and making judgment as to when the inquiry needs to be elevated to a CEPO or manager.
- 2. Performs registration duties, including providing information and guidance to new and current students, entering data from applications and ensuring payment is processed via Credit Card or Sponsorship documentation.
- 3. Liaises with external organizations such as WorkBC.
- 4. Assists with course selection when working with marine and first aid inquiries.
- 5. Dealing with emerging issues as they arise, including troubleshooting tech issues, course changes and cancellations, room/space issues, etc.
- 6. Staying current/up-to-date on department program offerings, college programs offerings, admission requirements and process, and apprised of changes with externally certified programs which change regularly.
- 7. Preparing accurate payroll contracts for Continuing Education and Training instructors and assisting instructors to meet timesheet deadlines when required.
- 8. Processing registrations on Colleague Student Records System and ensuring that students receive the required supply lists, maps, course materials and course specific information.
- 9. Processing financial transactions for both registrations and cancellations, Visa reconciliations, and purchases.
- 10. Producing a variety of Continuing Education forms, such as: weekly and monthly course schedules, class lists, instructor and student evaluation forms, and others as needed.
- 11. Coordinating and ensuring necessary equipment and resources are provided for and set up in the classroom on-site and remote, including photocopying, manuals, audiovisual equipment (laptops and projectors, flipcharts, etc.
- 12. Maintaining/monitoring/managing student waitlists and interest lists as required. This involves contacting and registering the students and processing payments.
- 13. Ensuring that students, instructors and internal departments are properly notified of any changes in the status of courses, such as: cancellations, changes of location, postponements or rescheduling.
- 14. Maintaining contact with all continuing education instructors.
- 15. Monitor Inventory and order appropriate resources and supplies for courses and general office operations.
- 16. Maintaining and updating digital and physical filing systems.
- 17. Coordinating ad submissions publicizing course information to the newspaper on a weekly basis.
- 18. Maintaining knowledge of, and adhering to, current Freedom of Information/Protection of Privacy regulations.
- 19. Proofing all data entered for the online course calendar including dates, times, courses, and prices to ensure accuracy before being published online Assisting Regional Continuing Education and Training Officers with room section requests and bookings.
- 20. Arrange with Facilities to make appropriate security arrangements for instructors to ensure they have access to campus buildings and facilities after hours,
- 21. Arrange with facilities access to facilities (keys) within

working hours
- 22. Using digital marketing software to revamp