customer service manager
1 day ago
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Retail service establishment
- Retail business
- Supermarket/grocery store
Responsibilities
Tasks
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Supervise office and volunteer staff
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Accounting software
- Word processing software
- Inventory control software
- Spreadsheet
- MS Outlook
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Standing for extended periods
Personal suitability
- Adaptability
- Collaborative
- Energetic
- Goal-oriented
- Hardworking
- Positive attitude
- Proactive
- Time management
- Client focus
- Flexibility
- Interpersonal awareness
- Organized
- Team player
- Resourcefulness
- Ability to multitask
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