Manager Property Claims

3 weeks ago

Markham, Ontario, Canada Allstate Insurance Company Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Property Claim Manager's role is to support the achievement of ACG's short and long term Mission, Vision and Strategic objectives. This role is accountable for supporting Claim strategies and programs to achieve maximum results and efficiencies through the analysis of reports, quality assurance work, identifying and delivery of training requirements.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands" promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid

Benefits to joining Allstate:

- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back

Key Responsibilities:

- Provide support, guidance, leadership and motivation to promote maximum performance.
- Provide an environment to foster best in class customer service.
- Responsible for implementing best practices based on company goals.
- Determine and delegate claims settlement authority to claims representatives.
- Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
- Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
- Partner with analytical team to produce necessary results and trending reports for leadership.
- Evaluate, handle and adjust assigned property or other claims from members and other claimants.
- Manage all aspects of the day-to-day operations of claims production.
- Collaborate with other Claims and business leaders to define and drive enterprise initiatives.
- Provide staff with standards of performance and inform them of job expectations.
- Oversee monitoring and tracking of individual and unit's performance against established productivity and quality metrics.
- Identify improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify Best Practices.
- Assure proper execution and regulatory/legislative compliance of claim procedures and practices and make process recommendations to ensure full compliance to requirements.
- Provide input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices.

Qualifications:

- CIP/FCIP designation
- University Degree, College Diploma or relevant certification
- 10 or more years of experience in property claims
- Management experience is an asset
- Experience in training and coaching
- Advanced writing skills

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

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