Operations Supervisor

Overview

This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations.

Temporary status: temporary position for up to 2 months.

Hours: Start time 1 PM to 9:30 PM.

Responsibilities

- Lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function.
- Oversee all Cargo Handlers (CH) functions, including directing work activities and mentoring/coaching/training to ensure compliance with FXE policies, procedures and government regulations.
- Support the FXE Safety Above All Culture in daily operations.

Qualifications

- College degree.
- 2 years FedEx sort operations or senior level hourly role experience OR 2 years supervisory experience in related industry.
- Must possess a valid driver’s license and a good driving record.
- EXCEL Leadership Development Stream (Preferred).
- Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
- Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification).
- Ability to mentor, coach, and act as a knowledge resource to other employees.
- Ability to inspire a shared vision and empower and motivate a team.
- Ability to prioritize and delegate in a time-sensitive manner.
- Conflict management and strong interpersonal communication (clear, concise, timely; listens with empathy).
- Seeks to simplify business processes while ensuring quality.
- Takes accountability for department failure and acts quickly to find a suitable solution.
- Strong organizational, planning, and analytical skills.

Preferred Qualifications: Post Oct. 30, 2025 unpost Nov. 7, 2025 by 3pm; requires French and English.

Pay and Additional Details

Pay: Pay transparency available.

Additional Details: AM Schedule.

Disclaimer

This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license with a clean driving record and will be assessed through the driving abstract, application interviews, and driver competency assessments.

Employment Equity Statement

At FedEx, we value Taking Care of Each Other and are committed to being an inclusive employer. We welcome applications from all qualified candidates and encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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