Program Assistant

Contract
- 35 or more Group1 35hrs-80 ADMN Toronto, ON, CA 4 days ago Requisition ID: 1012 Salary Range: $46,662.00 To $54,339.00 Annually Position Type – FT Contract until December 31, 2027 Hours of Work per week
- 35 Salary range: $46,662 to $54,339 per annum

Benefits:

We offer
generous group employee benefits which includes:
- Generous paid time off (Vacation and Sick days)
- Access to employee perks and discounts Union Position
- This position is represented by OPSEU local 567.

About us
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto.

We offer
community-based, residential and treatment programs—including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support—using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including Help Ahead and the HOPE Strategy across Toronto and One Stop Talk / Parlons Maintenant and the Provincial Youth Outreach Worker Program across Ontario.

About the role
This is an existing vacancy for one (1) full-time contract Program Assistant for the Help Ahead program. The Program Assistant provides a broad range of administration support to the Help Ahead program management and staff, utilizing a strong customer service approach, to contribute to high-quality services received by clients and families served by the program. What you will do
- Liaise with clients, healthcare professionals and their representatives, referral sources, service providers and partner agencies to ensure client information is complete and processed accurately to ensure their needs are met during service or program delivery.
- Document requests for service in a timely manner in the electronic client information system per provided procedures and in accordance with requirements for the program to allow staff to access and respond to the service request.
- Create and maintain electronic and paper records for the program, ensuring system data and documents are checked for accuracy and completeness, and are filed/ stored or entered/ uploaded to the appropriate physical location or database(s). Ensure confidentiality of records is maintained and meet the required level of security access (i.e., password protect/ encryption) per the organizational or program guidelines.
- Tracks invoices, liaises with agencies and external providers to ensure timely and accurate billing and payments.
- Provide administrative support that ensures the program manager and staff have the training, tools, and resources required to enable the delivery of service and meet client, family and program needs.
- Oversee full cycle of purchasing materials and supplies for team and program delivery, within purchasing allowances, which may include creating purchase requisition and/ or purchase orders, gaining required approvals, communication with vendors, organizing delivery, managing special courier arrangements (i.e., Duty/Broker fees), reconciliation of packing slip, charge backs to departments, and forwarding of documentation to accounting.
- Provide coverage for Receptionist during breaks, meetings and extended absences, to ensure a client friendly, welcoming approach to clients and other visitors to the organization through answering phone calls, responding to inquiries and receiving clients and visitors that arrive at reception. The “MUST HAVES” The following education, professional memberships and knowledge are a requirement for this role:
- Post-secondary education in Business or Office Administration.
- 2 or more years of administrative experience.
- Intermediate level computer and database skills (specifically MS Office
- Word and Excel).
- Strong organizational and administrative skills.
- High level of accuracy and strong attention to detail.
- Effective interpersonal, as well as oral and written communication skills.
- Ability to prioritize work and manage multiple demands and must be able to balance the demands of the job, while being responsive and sensitive to all inquiries from staff, clients, and referring agencies.
- Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.
- An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
- Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts. The ‘NICE