Discharge and Assignment Document Administrator

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.

The Work

The Discharge and Assignment Document Administrator will be responsible for ensuring accurate and timely discharging of Equitable Bank’s mortgage registrations by preparing and/or reviewing discharge documents. The incumbent must be familiar with various discharge and assignment documents for all provinces across Canada and have the ability to validate for accuracy. The incumbent must be comfortable reviewing and understanding Discharge Statements.

The Core Responsibilities

- Prepare and/or review discharge documents for accuracy to submit to management for execution

- Have documents signed and distributed to the appropriate party

- Review weekly reports to identify residential and commercial loans requiring discharge documentation and prepare/distribute appropriately by line of business, on an individual loan basis.

- Liaise with solicitors and financial institutions regarding discharges

- Reconcile discharge reports and keep other departmental reports updated as necessary

- Identify potential risks such as discrepancies in the documentation or payout funds received

- Understand and follow policies, guidelines, and procedures

- Conduct title searches using various provincial search engines

- Complete requests as assigned by management

Let’s Talk About You

- Complete a diploma program in a related discipline or minimum of 2 years of in a related field

- In depth knowledge of discharge processes (internal and external) and provincial documents

- Meticulous attention to detail

- Ability to meet tight deadlines

- Ability to balance multiple high‑risk priorities simultaneously

- Strong organization skills

- Superior interpersonal and communication skills – written and oral

- Excellent customer service skills

- Team oriented

- Problem solving skills

- Computer literate (MS Outlook, MS Word, MS Excel)

What we offer [For full‑time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top‑up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200‑25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier‑free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you

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