Salesforce Senior Business Analyst

2 weeks ago

Mississauga, Ontario, Canada Wipro Technologies Full time
Work with us

Title: Salesforce Senior Business Analyst - Hybrid

Requisition ID: 39127

City: Toronto

Country/Region: CA

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Roles and responsibilities:

1. Work with Business and technology partners to define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.

2. Research and analyze current state system capabilities and define technology solutions options and recommendations.

3. Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.

4. Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

5. Contribute to project management activities such as scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.

6. Participate in quality management reviews, including designs, prototypes and other requirements work products.

7. Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.

8. Provide operational and process-related analysis and support.

9. Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

10. Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in WIPRO services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.

11. Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.

12. Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency.

13. Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

Job Requirements:

1. Bachelor's degree with more than 7 years relevant experience as a Salesforce Business Analyst professional.

2. Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.

3. Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.

4. Ability to work independently as the senior or lead system analyst and coach or guide team.

5. Experience and comfort level acting as a subject matter expert and consultant.

6. This role requires travel to office in Toronto 3 days/week.

Certifications Preferred:

Salesforce Certified Administrator

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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