Manager (Integrated Treatment Centre), Facilities Department - Permanent Full-Time (1.0) / Gestionnaire (Centre de traitement intégré), Exploitation des installations – Poste permanent a temps plein (1,0)

Compensation Pay Range: $58.74-$69.12

Job Description
Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY Reporting to the Director, Facilities Maintenance Operations, the Manager of Facilities Operations
- ITC ensures the safe, reliable, and compliant operation of CHEO’s facilities. The role manages day-to-day systems operations, preventive maintenance, service requests, contractor oversight, stakeholder engagement, and emergency response. It also contributes to CHEO’s 10-year, $812 million redevelopment plan and long-term sustainability initiatives. This role oversees Integrated Treatment Center (ITC) buildings totaling 0.5 million sq. ft. in a 24/7 environment. The Manager leads the supervisor and unionized trades, addressing thousands of service requests and work orders annually. With responsibility for HVAC, plumbing, electrical, medical gases, elevators, and building envelope systems, the role emphasizes preventive maintenance, emergency readiness, and regulatory compliance. The Manager also contributes to capital renewal projects, energy efficiency measures, and long-term infrastructure planning, ensuring facilities remain reliable, sustainable, and aligned with CHEO’s patient care mission. Success in this role requires a collaborative, analytical, and detail-oriented leader who is also a strong communicator with expertise in facility management. By leveraging CMMS and Workday data to guide budgets, contracts, and asset planning, you will foster a culture of safety and accountability, ensuring that facilities remain resilient, efficient, and aligned with patient care. MAIN RESPONSIBILITIES
- Oversee safe, reliable operation of building systems, including mechanical, electrical, plumbing, utilities, life safety, architectural systems (doors, locks, key management, furniture, fixtures, finishes), and medical systems such as gases, sterilization, and emergency power.
- Ensure systems are inspected, audited, and maintained to applicable technical standards, regulations, and certifications (e.g., CSA, TSSA, ESA, ASHRAE, NFPA).
- Develop and maintain SOPs, standard work practices, and recommend policy enhancements to ensure consistency, compliance, and accountability.
- Serve as the primary liaison with landlords, tenants, or campus partners, addressing issues, maintaining productive relationships, and coordinating occupancy matters with staff.
- Lead and oversee the timely execution of service requests, work orders, and disruptions, ensuring efficient client response, timely communication, root cause analysis, and corrective action.
- Implement preventive and predictive maintenance programs through CMMS, supported by inspections, audits, and timely remediation.
- Monitor system performance, troubleshoot issues, and implement corrective actions, including seasonal operational changes (e.g., HVAC transitions) to ensure safe and reliable facility performance.
- Ensure compliance with building codes, occupational health and safety legislation, infection prevention standards, hazardous materials, and CHEO policies, through audits, quality assurance reviews, and continuous monitoring, recommending updates as requirements evolve.
- Identify and mitigate operational risks by implementing monitoring, contingency, and emergency response plans.
- Promote a proact