(High Salary) Operation Specialist

4 weeks ago


Greater Vancouver, Canada Zepp Health Full time

About Zepp Health and Amazfit

At Zepp Health, innovation meets wellness to redefine what's possible in health, fitness, and wellness through our groundbreaking Amazfit smartwatches and wearable technologies. Since our inception in 2013, we've been at the forefront of merging cutting-edge science and technology to develop wearables that not only stand out for their style but also their performance. Amazfit, our global consumer brand, is more than just a product line; it's a commitment to empowering individuals to elevate their game, offering an array of devices from smartwatches to earbuds and fitness gear that seamlessly integrate into the fabric of daily life.

We're on a mission to not just participate in the global smartwatch and wearables market but to lead it with innovation, quality, and a deep understanding of our users' needs. This is where you come in. If you've honed your skills at dynamic companies or have experience working with lifestyle brands at marketing agencies, and you're passionate about leveraging marketing to tell compelling stories that resonate and inspire action, we want you.

Job Description:

- Shipping/Receiving
- Candidate will be responsible for receiving inventory into warehouse management system
- Ensure orders are physically shipped out daily
- Perform periodic inventory checks to ensure system/physical accuracy
- Maintain safety stock levels for each item
- Order Processing
- Accurately input customer orders into company OMS
- Pick and Pack items per order.
- Generate shipping labels per customer requirement and apply onto each carton/package
- Liason between US and CA sales team
- Submit Electronic shipping notifications (if applicable) to customer.
- Customer Support
- Answering support tickets through Zendesk
- Creating RMAs for returns and exchanges
- Creating replacement orders for RMAs
- Processing refunds on Shopify for returns
- Providing tracking updates once the replacement has been shipped out
- Correcting addresses on ShipStation for the order to be shipped out
- Creating claims on lost packages with FedEx
- Provide Bi-lingual English/French support to Amazfit customers from all Offline and On-line Resellers.

Zepp Health is an Equal Opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc).



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