Remote-Legal Aide Ontario-French Bilingual Client Service Representative

Remote-Legal Aide Ontario-French Bilingual Client Service Representative Legal AidOntario employees are committed to making a difference in the lives of ourclients. As anintegral partner in the Justice system, working at Legal Aid Ontario is morethan just a job. It'san opportunity to help people who need it the most; to ensure each clientreceives the access tojustice afforded to them under the law. If you arelooking for a new challenge in your already meaningful career with a team dedicatedto justice, and innovation in a flexible and supportive work environmentconsider thisopportunity below. GettingLegal Help Information for Lawyers Newsroom Publications & Resources AboutLAO Blog Building adiverse workforce that represents the communities we serve while promoting asafe cultureand work environment that dismantles systemic barriers, welcomes freshperspectives andembraces differences as a priority is a core value at LAO. LAO encouragesapplicants fromequity-seeking groups, including but not limited to individuals who are FirstNations, Inuit or Métis,Black and racialized, as well as persons with disabilities, women and membersof the2SLGBTQ+ community. Werecognize the value of equity, diversity and inclusion and are committed toaddressing systemicbarriers, and prioritizing, attracting and retaining diverse staff. Allinterested and eligiblepeople will be considered, with due consideration to all protected groundsunder the OntarioHuman Rights Code. accountability,openness and consistency. Our recruitment process reflects our commitment to equity,diversity and inclusion. Accommodations are available throughout therecruitment process aswell as during employment at LAO. Please direct any accommodation requests to ourrecruitment team. Primary function Theincumbent will use their excellent client service skills and knowledge of LegalAid Ontario (LAO) tomeet client needs and expectations through the use of a telephone based Clientand Reportingto: Team Manager, Client and Lawyer Support Centre This is a100% Work from Home position. Key accountabilities
- Assistingcallers in a contact centre environment and providing information in priority
- Accessingclient information through the use of PeopleSoft and other computer systems
- ProvidingPublic Legal Information and where appropriate and moving the caller through
- LAO’scontinuum of services
- Clarifyingstatus of specific legal aid applications, in response to telephone inquiriesfrom
- clientsand lawyers
- Enteringand maintaining case details in PeopleSoft, Excel Databases, or other softwarefor
- futurereference by other LAO staff
- Communicatingeligibility for Legal Aid services based on completion of a legal and financial
- Documentingclient issues and escalating to other LAO departments or District Offices
- Referringapplicants that have been refused or that don’t meet established assistance guidelinesto seek other legal and/or government services, including the lawyer referral service,legal clinics, and duty counsel, where appropriate
- Identifyingareas of improvement and voicing ideas to help build a strong foundation for a clientservice delivery structure grounded in best practices
- Respondingto queries and complaints in a professional, courteous manner and providing referralsto appropriately address requests for further information
- Workingwith exposure to emotionally charged situations and distressing or traumatic content—forexample, providing support to agitated clients or hearing disclosures oftraumatic experiences.
- Otherrelated duties as required
- Excellent verbal and written communication skills and sound judgement forsupporting clients
- Excellentcustomer service skills with the proven ability to empathetically managedifficult
- clientrelationships while effectively resolving outstanding issues or problems.
- Knowledgeof the larger social justice network in which LAO operates and provides client
- Organizationalskills with excellent attention to detail and the ability to multitask
- Knowledgeof and experience with Aboriginal Peoples culture is considered an asset
- Demonstratedcompetency with PeopleSoft software will be considered an asset
- Demonstratedcompetency with Microsoft Office software
- DemonstratedProficiency in oral and written French (as well as English), selected candidateswill be tested) Client focus
- Adaptabilityand Flexibility
- PersonalMotivation and Accountability
- Focuson Quality and Best Practice
- ProblemSolving and Judgment
- Teamworkand Collaboration What do

we offer
? At LegalAid Ontario, we are committed to fostering a supportive and rewarding work environmentfor our employees. Our comprehensive benefits package reflects this commitmentand is designed to enhance both professional and personal well-being. We have acomprehensive health and wellness program that include dental, health and life insurancealong with Basic Accidental Death & Dismemberment (AD&D) Insurance,Sh