Human Resources Manager

4 weeks ago

Port Coquitlam, British Columbia, Canada Ezetop LLC Full time
Who is Northstar:

Northstar Access is the leading provider of safe, temporary access solutions to construction and industrial markets across Canada. We provide end-to-end service (design, engineering, delivery, installation, rental, and sales), and our growing list of products includes scaffolding, shoring, swing stages, edge protection, material hoists, and mast climbing work platforms. Northstar's customers depend on them for high-quality products, exceptional installation services, industry-leading experience, and a dedicated focus on safety. Since 2012, Northstar has expanded from its original location in Southern Ontario and now operates from 5 branches across Ontario, Manitoba, and British Columbia, employing more than 370 experienced professionals.

Position Overview:

The Human Resources Manager role is a newly created position to join the HR team and offers a fantastic opportunity for an experienced HR Professional with a track record of enabling aggressive growth through attracting, developing, and retaining a talented team of industry professionals. The ideal candidate will have hands-on experience in the full range of human resources disciplines with a thorough understanding of HR policies and procedures. The role will involve providing regional support for the company's operations in Western Canada, including recruitment, employee onboarding, conflict resolution, maintaining employee records, and ensuring compliance with local regulations.

As the company continues to grow, the Human Resources Manager will also provide support to the Human Resources Director with strategies and processes, at the national level, to build a solid foundation for future growth.

Responsibilities:

- Support branch managers and supervisors with talent acquisition process (sales/estimators, scaffolders, drivers, yard staff, etc.), workforce planning, employee engagement, and to improve and monitor performance pursuant to the performance management program.
- Guide and support the development of team culture and foster employee diversity and inclusion at the branch level.
- Engage in field visits with the field team to provide another forum for employee communication and feedback.
- Provide effective administration in all areas of HR including employee retention, salary and performance review, training/coaching and development, benefits, policy development, and legislation awareness.
- Responsible for investigating and resolving issues such as employee complaints/grievances, labour and employee relations issues, and non-work-related illnesses.
- Collaborate with health and safety to promote safety at work and support safety initiatives.
- Maintain management guidelines by preparing, updating, and recommending HR policies and processes.
- Ensure all employment practices follow employment regulations at the federal and provincial level.
- Complete onboarding and provide orientation support to managers, ensuring new employees are set for success.
- Support and work closely with the Director in completing employee surveys, developing and delivering strategic HR plans that fit with the overall business direction.
- Work closely with payroll coordinator and finance department to ensure all wages are accurate and employees are paid on time.
- Address employee queries.
- Administer and execute routine tasks in relation to employees from new hire/dispatch to termination.
- Manage offboarding processes and procedures.
- Responsible for data integrity, security, and administration of HR systems.
- Handle confidential matters with discretion.
- Manage employee swag and organize employee social events.
- Any other HR-related duties, as assigned.

Experience and Skills Requirements:

- Minimum 5 years' progressive Human Resources experience in a construction or industrial environment.
- College or University education in Human Resources.
- Excellent interpersonal, organizational, attention to detail, and presentation skills, including excellent oral and written communication skills.
- Working knowledge of human resource information software (HRIS), experience with BambooHR would be an asset.
- Ability to work independently and co-operatively as a member of the HR team.
- Must exhibit a high level of professionalism, confidentiality, and a sense of discretion at all times.
- Demonstrated ability to handle sensitive and contentious issues with tact and respect.
- Adept to problem-solving and conflict resolution.
- Strong accuracy and data analysis.
- Familiar with all related legislation including but not limited to BC E.S.A., Labour Relations Act, and Occupational Health and Safety Act.
- Competent using Microsoft Office, spreadsheets, databases, reports, and able to produce meaningful management information.
- Ability to manage daily workload, set priorities, and meet required deadlines.
- Previous experience in construction and industrial services.
- Previous experience in a unionized environment is considered an asset.
- Ability to travel to other Northstar Access branches in the Western Region (B.C. and Alberta).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. Position responsibilities can be subject to change with the changing needs of the business.

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